Razia Sultana
SASKATOON,Saskatchewan
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Over 10 years of success supporting client financial goals through astute investment guidance. Focused Financial Advisor handles wide range of financial needs, from retirement planning to insurance decisions. Decisive planner with understanding of marketing and sales strategies driving business growth. Experienced Financial Advisor bringing expertise in tax law, mutual funds and education planning. Resourceful, hardworking and passionately dedicated to satisfying customers. Student pursuing and seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Advisor
WORLD FINANCIAL GROUP
09.2021 - Current
- Consulted with clients to assess and meet short- and long-term financial goal.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Promoted business to increase customer base and grow revenue.
- Implemented diverse wealth management options to meet client objectives.
- Assisted clients with planning for and funding retirements using mutual funds and other strategies.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
- Devised business plan and identified target customers.
- Conducted due diligence and valuation activities to support informed business decisions.
- Kept abreast of financial impact of clients' life changes to meet needs and target new areas of growth.
- Evaluated investment materials to develop financial recommendations, fulfill customer needs and predict favorable investments.
- Took advantage of gaps in market and reached out to potential new clients.
- Analyzed wills, insurance policies and corporate contracts.
- Counseled clients on profitable strategies to support informed decision-making on investments, financing and partner sourcing.
- Maintained secure meeting spaces to discuss privileged information with legal and advisory partners.
- Advised clients on targeted business strategies and corporate financing.
- Advised customers on financial investment options and capital expenditures.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
Cashier
WALMART CANADA
10.2017 - 08.2021
- Operated cash register, collected payments, and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed refunds for worn, damaged, and broken merchandise.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
- Recommended complementary and discounted items to customers to increase sales.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Disseminated information to customers regarding account updates, new service additions, and promotional offers.
Sales Representative
ESSO
01.2017 - 10.2017
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created and implemented store displays, promoting sales and growth.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
- Operated cash register, collected payments, and provided accurate change.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Helped customers find specific products, answered questions and offered product advice.
Sales Associate
PETRO CANADA
04.2014 - 12.2016
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products, and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
Cashier Specialist
TARGET CANADA
02.2013 - 12.2015
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Helped with purchases, locating items and signing up for rewards programs.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Team Associate
TIM HORTONS
03.2012 - 10.2014
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Interpreted set-up sheets, work orders, drawings, or blueprints to execute assembly process.
- Operated hoists and heavy tools to move and attach parts.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Initiated inventory control measures to sustain stock levels.
Education
Mutual Funds Licence (In The Process) - INVESTMENT FUNDS iN CANADA (IFC) COURSE
Canadian Securities Institute
Toronto, ON01.2024
LICENCE WFG FINANCIAL AGENT, SK - HLLQP
OLIVER'S LEARNING (LIFE AGENT)
Toronto, ON06.2021
Bachelor of Arts - English Language And Literature
Gono Bishwabidyalay (GB)
Ashulia, Savar, Dhaka-1344.03.2011
Skills
- Developing Financial Plans
- Advising on Investments
- Managing Wealth
- Mutual Funds Understanding
- Funding Education
- Increasing Savings
- Stock Market Expertise
- Understanding Tax Law
- Planning for Retirement
- Making Insurance Decisions
- Service Oriented
- Analytical Thinking
- Account Performance Reviews
- Financial Document Summaries
- Client Interviews
- Cash Management Strategies
- Financial Goal Planning
- Investment Performance Reporting
- Portfolio Management
- Investment Opportunity Identification
- Financials Analysis
- Service-Oriented
- Attention to Detail
- Critical Thinking
- Certified Financial Planner
- Verbal and Written Communication
- Client Recruiting and Retention
- Cash Flow Projections
- Financial Budgeting
- Monthly Financial Statements
- Financial Aid Counseling
- Quantitative Analysis
- Proposals and Presentations
- Regulatory Requirements Adherence
- Investment Analysis
- Influential and Persuasive
Languages
English
Professional
Bengali
Professional
Hindi
Professional
Urdu
Professional
Certification
- WFG Licensed, saskatchewan, 2022
- Certified INVESTMENT FUNDS IN CANADA (IFC) COURSE, CANADIAN SECURITIES INSTITUTE - 2022
- Award and Certified from Walmart Rewards Mastercard, WALMART CANADA - 2021
Timeline
Financial Advisor
WORLD FINANCIAL GROUP
09.2021 - Current
Cashier
WALMART CANADA
10.2017 - 08.2021
Sales Representative
ESSO
01.2017 - 10.2017
Sales Associate
PETRO CANADA
04.2014 - 12.2016
Cashier Specialist
TARGET CANADA
02.2013 - 12.2015
Team Associate
TIM HORTONS
03.2012 - 10.2014
Mutual Funds Licence (In The Process) - INVESTMENT FUNDS iN CANADA (IFC) COURSE
Canadian Securities Institute
LICENCE WFG FINANCIAL AGENT, SK - HLLQP
OLIVER'S LEARNING (LIFE AGENT)
Bachelor of Arts - English Language And Literature
Gono Bishwabidyalay (GB)
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