Razia Niazi
Maple,ON
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Bulner Kebab and Doner, demonstrating exceptional problem-solving abilities and active listening skills. Skilled in managing high-stress situations and resolving conflicts with empathy, significantly improving customer satisfaction. Expert in handling transactions with unparalleled accuracy, showcasing critical thinking and customer service excellence.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Bulner Kebab and Doner
04.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Kabul Farms
03.2020 - 03.2023
Cashier
MacDonalds
09.2015 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
Tim Hortons
05.2010 - 08.2014
Education
Graduate Certificate - Social Work
Emery Adult Learning Centre
North York, ON06.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Elementary
Timeline
Customer Service Representative
Bulner Kebab and Doner
04.2023 - 06.2024
Customer Service Representative
Kabul Farms
03.2020 - 03.2023
Cashier
MacDonalds
09.2015 - 07.2018
Cashier Team Lead
Tim Hortons
05.2010 - 08.2014
Graduate Certificate - Social Work
Emery Adult Learning Centre
Similar Profiles
Dheeraj MattaDheeraj Matta
Assistant manager at German Doner KebabAssistant manager at German Doner Kebab
Jazmine BattyJazmine Batty
Hospitality team member at German Doner KebabHospitality team member at German Doner Kebab
Arvind KumarArvind Kumar
Head of operations at German Doner Kebab (Z&K Corporate Ltd)Head of operations at German Doner Kebab (Z&K Corporate Ltd)
Brandon DecarvalhoBrandon Decarvalho
Concrete Finisher/Form Carpenter at S&P DevelopmentsConcrete Finisher/Form Carpenter at S&P Developments
Stacey ChiarelliStacey Chiarelli
Inventory Associate at AritziaInventory Associate at Aritzia