Razel Bacud
Claresholm,AB/Canada
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical office assistant position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
Eleven Canada Inc
Claresholm Alberta
09.2020 - Current
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Circle K Convenience Store Ltd
Nanton, AB
01.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
BMO Bank of Montreal
Claresholm, AB
08.2019 - 11.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Front Desk Attendant
Heritage Inn Hotel, Hical Holdings Ltd.
High River, AB
06.2019 - 07.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
Guest Service Officer
Ascott Park Place
Dubai, United Arab Emirates
11.2014 - 04.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Receptionist Coordinator
Nexus Mid East Electricals LLC
Dubai, United Arab Emirates
08.2013 - 10.2014
Education
Medical Office Assistant -
East West College of Business And Technology
3880 29 Street Northeast, Calgary, AB, CanadaAssociate of Science - Computer Programming
United School of Science And Technology
MH Del Pilar Street Tarlac City, Philippines03.2000
Skills
- Easy to be trained, detail oriented, good in accuracy and resourceful, very flexible and can accomplish jobs efficiently
- Cash register operation
- Multi-tasking strength
- Able to learn easily in different environments
- Proficient in Microsoft Applications (Excel, Word, PowerPoint & Outlook)
- Excellent knowledge of guest relations and ability to work under stress
- Familiar with clerical and administrative tasks
- Knowledge of medical terminology, transcription, and medical software applications (Electronic Medical Records)
Timeline
Sales Associate
Eleven Canada Inc
09.2020 - Current
Customer Service Representative
Circle K Convenience Store Ltd
01.2020 - 08.2020
Customer Service Representative
BMO Bank of Montreal
08.2019 - 11.2019
Front Desk Attendant
Heritage Inn Hotel, Hical Holdings Ltd.
06.2019 - 07.2019
Guest Service Officer
Ascott Park Place
11.2014 - 04.2019
Receptionist Coordinator
Nexus Mid East Electricals LLC
08.2013 - 10.2014
Medical Office Assistant -
East West College of Business And Technology
Associate of Science - Computer Programming
United School of Science And Technology
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