RAZAN AL REFAI
Montreal,Canada
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Office Clerk
Diamant Transport & Logistics
01.2020 - 12.2022
- Managed and organized office documentation, ensuring accuracy and accessibility for operational needs
- Responded to customer inquiries with professionalism, resolving issues promptly
- Streamlined administrative processes, improving workflow and reducing processing times
- Collaborated with internal teams to enhance operational efficiency and client satisfaction
Customer Service Manager
Standard Chartered Bank
04.2016 - 03.2019
- Directed resolution of sensitive customer complaints, ensuring prompt and satisfactory outcomes
- Fostered a positive work environment by maintaining strong relationships with customers, colleagues, and managers
- Delivered exceptional service to both new and returning clients by addressing concerns and devising solutions
- Scheduled and organized shift assignments, balancing workload demands and team efficiency
Customer Service Specialist
Standard Chartered Bank
01.2013 - 03.2016
- Guided customers through billing procedures, processed payments, and provided setup assistance
- Resolved service and billing inquiries, enhancing overall customer satisfaction
- Delivered frontline support for product and service transactions via calls and emails
- Facilitated account setups and activations for new clients
Education
Diploma of Vocational Studies - Secretarial Studies
Vocational Training Center & Adult Education
Montreal06-2022
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Team collaboration
- Administrative support
- Office administration
- Database entry
- Business administration
- Customer service
- Time management
Languages
English
Arabic
French
Timeline
Office Clerk
Diamant Transport & Logistics
01.2020 - 12.2022
Customer Service Manager
Standard Chartered Bank
04.2016 - 03.2019
Customer Service Specialist
Standard Chartered Bank
01.2013 - 03.2016
Diploma of Vocational Studies - Secretarial Studies
Vocational Training Center & Adult Education
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