Razak Musah
Moncton
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Office Administrator
Electoral Commission of Ghana, Cape Coast
09.2016 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Claims Manager
National Health Insurance Scheme
05.2011 - 08.2016
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Perform data entry tasks accurately, ensuring all patient records are up-to-date and organized.
- Assist with clerical duties such as typing correspondence, proofreading documents, and managing office supplies.
- Support the administrative team in various tasks as needed to enhance overall office efficiency.
Education
Master of Arts - MEASUREMENT AND EVALUATION
UNIVERSITY OF CAPE COAST
GHANA03-2021
Bachelor of Arts - Social Sciences
UNIVERSITY OF SCIENCE AND TECHNOLOGY
GHANA06-2010
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Multi-tasking
Languages
English
Full Professional
Timeline
Office Administrator
Electoral Commission of Ghana, Cape Coast
09.2016 - 12.2023
Claims Manager
National Health Insurance Scheme
05.2011 - 08.2016
Master of Arts - MEASUREMENT AND EVALUATION
UNIVERSITY OF CAPE COAST
Bachelor of Arts - Social Sciences
UNIVERSITY OF SCIENCE AND TECHNOLOGY
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