RAYYAN MOHAMMED
Summary
Senior IT Production Support & IT Operations professional with 8+ years of experience supporting enterprise-scale digital platforms across financial services, payments, and global technology environments. Skilled in major incident management, cloud-enabled operations, automation, and reducing downtime for business-critical applications. Currently active between Sharjah and Toronto, open to full-time roles in the UAE in IT Operations, Production Engineering, ITSM, and enterprise application reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr Application Support & Production Engineering
Canada Life Assurance
Toronto, Ontario
01.2024 - Current
- Maintain stability and uptime for digital platforms: Advisor Workspace, MyCLAW, DDS, My File. • Lead major incident response, RCA, service restoration, and operational governance. Manage ServiceNow queue operations, KPIs, and automation dashboards used by leadership. • Collaborate with engineering, cybersecurity, and product teams to improve resiliency. • Drive process improvements, reduce recurring incidents, and enhance monitoring capabilities.
IT Operations & Application Support Specialist
CI Financial
Toronto
07.2021 - 01.2024
- Delivered L2/L3 production support ensuring platform uptime and operational readiness. • Managed incident workflows, performed deep technical analysis, and coordinated fixes. • Provided SLA reporting and operational insights to management. • Supported infrastructure, cloud, and Windows/M365 environments.
Information Technology Administrator
Moneris
Toronto
07.2020 - 07.2021
Provided production support for payment platforms and enterprise systems for 3,000+ users. • Delivered O365, infrastructure, and VIP executive support ensuring zero disruption.
Application Support (L2/L3)
SinglePoint Group International
Toronto
08.2018 - 07.2020
• Supported enterprise client applications, resolving platform issues and improving documentation. • Managed RCA, ticket workflows, and collaborated with developers on fixes.
Application Support Consultant
Dyce Technologies
, Europe/India
10.2016 - 11.2017
• Supported applications across European business verticals; ensured operational continuity. • Conducted training and provided platform guidance to end-users.
Technical Support Consultant
IBM India Pvt. Ltd.
09.2015 - 08.2016
- Manage Windows servers, batch jobs, system stability, and production incidents.
Education
Bachelor of Engineering - Computer Science
VTU
06-2015
Post Graduate Diploma - IT Project Management
Canadore College
TorontoSkills
IT Production Support, L2/L3 Support, Application Stability, Incident & Problem Management, Major Incident Handling, Root Cause Analysis (RCA), SLA/KPI Management, Operational Monitoring, Log Analysis, Release & Deployment Support, ServiceNow, JIRA,Windows Server,Microsoft 365
Azure Administration, Active Directory, Networking (DNS, DHCP, VPN, TCP/IP), SQL Troubleshooting Automation (PowerShell, Python), Intune/Endpoint Management, Cisco Meraki, DR/BCP Support, Risk & Compliance, Customer Service Excellence, Cross-Functional Collaboration, Documentation & Knowledge Base Development
Certification
- Microsoft Certified: Azure Administrator (AZn104)
- ITIL Foundations (working knowledge)
Project Highlights
- Azure Infrastructure Setup & Hybrid Connectivity (VNets, NSGs, VPN, AD integration)
- SharePoint & Azure Migration Projects
- PowerShell Automation Suite (provisioning, monitoring, incident workflows)
- Security & Compliance Enhancements (MFA, DLP, backup policies)
Core Skills
Azure IaaS/PaaS, VNet, NSG, VPN, Storage, Azure AD, IAM, Load Balancers, Windows Server, Linux, M365, SharePoint Online, VMware, Lift-and-Shift, Re-architecture, SharePoint/Azure Migrations, PowerShell, Python, Azure CLI, ARM/Bicep (basic), Conditional Access, MFA, Defender, DLP, Zero Trust, DR/BCP, Azure Monitor, Log Analytics, App Insights, Production Support (L2/L3), Incident/Problem Management, SLA governance
Timeline
Sr Application Support & Production Engineering
Canada Life Assurance
01.2024 - Current
IT Operations & Application Support Specialist
CI Financial
07.2021 - 01.2024
Information Technology Administrator
Moneris
07.2020 - 07.2021
Application Support (L2/L3)
SinglePoint Group International
08.2018 - 07.2020
Application Support Consultant
Dyce Technologies
10.2016 - 11.2017
Technical Support Consultant
IBM India Pvt. Ltd.
09.2015 - 08.2016
Bachelor of Engineering - Computer Science
VTU
Post Graduate Diploma - IT Project Management
Canadore College