Raywant Puddoo
Toronto,ON
Summary
Motivated and customer-focused professional with experience in claims handling, customer service, and retail operations. Adept at resolving client concerns with efficiency and empathy, ensuring high levels of satisfaction. Proven ability to thrive in fast-paced environments while maintaining attention to detail and strong organizational skills. Demonstrates excellent communication and problem-solving abilities, with a proactive approach to understanding customer needs and delivering tailored solutions.
Overview
5
5
years of professional experience
Work History
Claims Representative
ClaimsPro
11.2024 - Current
- Conducted 25 detailed client interviews for vehicle and property insurance claims per day, capturing incident specifics, damages, and relevant circumstances.
- Created comprehensive claims reports, documenting key information and supporting evidence for adjusters to evaluate and process efficiently.
- Utilized claims management software to accurately record details, including photographs, repair estimates, and third-party reports.
- Guided clients through the claims process, clarifying documentation requirements and addressing inquiries related to vehicle and property coverage.
- Verified the accuracy of reported damages and incident details to ensure compliance with company policies and insurance guidelines.
- Acted as a liaison between clients and adjusters, ensuring seamless communication and timely follow-up on outstanding information.
- Maintained confidentiality and adherence to regulatory standards while handling sensitive client information and claim details.
Store Associate
Dollarama
02.2023 - 07.2024
- Managed day-to-day store operations, including opening/closing procedures, cash register management, and inventory control, to ensure a seamless customer experience
- Maintained a clean, organized, and fully stocked store environment, meeting customer needs and increasing product availability
- Delivered exceptional customer service by assisting customers, answering inquiries, and resolving issues, contributing to a positive shopping experience and achieving a customer satisfaction score of 83% for the store
- Collaborated with management to implement visual merchandising strategies, creating eye-catching displays that boosted product visibility and sales
- Trained and mentored new associates on store policies, procedures, and best practices, resulting in a more cohesive and efficient team.
- Efficiently managed cash transactions, accurately totaling purchases and processing payments through various methods.
- Demonstrated strong attention to detail and accuracy in handling financial transactions, minimizing errors and discrepancies in daily cash reconciliations.
Assistant Electrical Technician
Eagle Tech Ltd
01.2020 - 01.2022
- Handled 15-20 client calls and complaints daily, providing timely and effective resolutions to maintain high client satisfaction
- Gained hands-on experience in electrical installation, inspection, and repair, improving efficiency in completing assigned tasks
- Diagnosed and resolved technical issues with precision, ensuring minimal downtime and optimal operation of electrical systems.
- Coordinated with other trades on large projects to ensure seamless integration of electrical systems with other building systems.
Education
Diploma - Electrical Engineering
Humber College
Toronto, ON04.2024
High School Diploma -
University of Cambridge
Mauritius06.2022
Skills
- Customer Service Excellence
- Technical Troubleshooting
- Problem-Solving
- Communication Skills in English & French
- Time Management
- Adaptability
- Team Collaboration
- Conflict Resolution
Languages
Written & Spoken French Fluency
Native or Bilingual
Written & Spoken English Fluency
Native or Bilingual
Hobbies and Interests
- European football
- Car enthusiast
Timeline
Claims Representative
ClaimsPro
11.2024 - Current
Store Associate
Dollarama
02.2023 - 07.2024
Assistant Electrical Technician
Eagle Tech Ltd
01.2020 - 01.2022
Diploma - Electrical Engineering
Humber College
High School Diploma -
University of Cambridge
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