Rayshaun Walkersmith
El Dorado Hills
Summary
Dynamic professional with extensive experience at AT&T, excelling in strategic leadership and project management. Proven track record in driving revenue growth and enhancing operational efficiency through analytical thinking and team collaboration. Adept at coaching and mentoring, fostering high-performing teams to achieve organizational goals.
Qualified associate Director with proven background in strategic planning and project management. Successfully led cross-functional teams to deliver high-impact initiatives. Demonstrated excellence in stakeholder communication and operational efficiency.
Overview
16
16
years of professional experience
Work History
Associate Director of Mass Commercialization
AT&T
02.2024 - Current
- Assisted in developing strategic plans to enhance operational efficiency.
- Conducted research to support project initiatives and decision-making processes.
- Collaborated with cross-functional teams to align objectives and streamline workflows.
- Prepared reports summarizing findings and recommendations for management review.
- Supported the implementation of new tools and systems to improve productivity.
- Participated in training sessions to build knowledge of industry best practices.
- Monitored project timelines and deliverables to ensure alignment with goals.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
Associate Director of Sales
AT&T
02.2020 - 02.2024
- Developed and executed strategic sales plans to drive revenue growth.
- Analyzed market trends and customer feedback to refine product offerings.
- Collaborated with marketing teams to align promotional strategies with sales goals.
- Trained and mentored junior sales staff on best practices and techniques.
- Implemented CRM systems for streamlined tracking of leads and opportunities.
- Established key performance indicators to monitor team performance effectively.
- Participated in industry conferences as a representative of the company, generating interest among prospective clients through engaging conversations and demonstrations of products or services offered.
Store Manager
AT&T
10.2019 - 02.2020
- Managed daily store operations, ensuring optimal inventory levels and efficient workflow.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Implemented promotional strategies that increased product visibility and drove sales growth.
- Analyzed sales reports to identify trends, facilitating data-driven decision-making for stock management.
- Developed employee schedules, optimizing labor costs while maintaining service standards.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Oversaw compliance with health and safety regulations, ensuring a secure shopping environment.
Store Manager
Sprint
06.2019 - 10.2019
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Analyzed sales data to identify trends, adjust inventory, and enhance product offerings.
- Developed and implemented strategies to improve employee engagement and retention.
- Oversaw compliance with company policies, ensuring operational standards were met consistently.
- Enhanced customer experience through staff training programs focused on service excellence and product knowledge.
Business Consultant
Comcast
06.2017 - 06.2019
- Conducted comprehensive market analyses to identify growth opportunities and inform client strategies.
- Developed tailored business solutions that enhanced operational efficiency for diverse clients.
- Facilitated workshops, guiding teams in process improvement and strategic planning initiatives.
- Mentored junior consultants, fostering their professional development and enhancing team performance.
- Evaluated client needs through in-depth assessments, leading to customized recommendations and action plans.
- Streamlined project management processes, ensuring timely delivery of consulting services to clients.
- Collaborated with cross-functional teams to implement strategic initiatives that drove organizational change.
Manager
Tmobile
04.2014 - 08.2015
- Managed daily operations, ensuring alignment with company policies and objectives.
- Led team meetings to enhance communication and resolve operational challenges.
- Developed training materials for onboarding new employees, improving efficiency in the training process.
- Implemented process improvements to streamline customer service workflows, enhancing overall satisfaction.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Sales Consultant
AT&T
07.2009 - 04.2014
- Developed tailored sales strategies to meet diverse client needs and enhance customer satisfaction.
- Conducted market analysis to identify trends, driving informed decision-making and strategic planning.
- Implemented CRM tools to streamline sales processes, improving team productivity and client engagement.
- Trained and mentored junior consultants, fostering a collaborative environment and enhancing team performance.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Associate of Arts - Business Administration
University of Pacific
Stockton, CA06-2008
Skills
- Project management
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
- Relationship building
- Decision-making
- Team collaboration and leadership
- Operations management
- Event planning
- Corporate communications
- Budget management
- Public speaking
Accomplishments
- Achieved 131% attainment by completing kpi with accuracy and efficiency.
- 13 time diamond club winner
- 4 time summit winner
- service excellence award Winner
- presidents choice award winner
- Supervised team of 803 staff members.
Languages
English
Full Professional
Timeline
Associate Director of Mass Commercialization
AT&T
02.2024 - Current
Associate Director of Sales
AT&T
02.2020 - 02.2024
Store Manager
AT&T
10.2019 - 02.2020
Store Manager
Sprint
06.2019 - 10.2019
Business Consultant
Comcast
06.2017 - 06.2019
Manager
Tmobile
04.2014 - 08.2015
Sales Consultant
AT&T
07.2009 - 04.2014
Associate of Arts - Business Administration
University of Pacific
Similar Profiles
Joshua MorellJoshua Morell
Assistant Store Manager Level 3 at AT&TAssistant Store Manager Level 3 at AT&T
Morgan GeronimoMorgan Geronimo
Sales Representative at AT&TSales Representative at AT&T
Evelyn MarshamEvelyn Marsham
Retail Sales Representative at AT&TRetail Sales Representative at AT&T
Caleb PalmquistCaleb Palmquist
Wire Technician at AT&TWire Technician at AT&T
Yvette OlveraYvette Olvera
Police Clerk II at Sacramento Police DepartmentPolice Clerk II at Sacramento Police Department