Hi, I’m
Raysa Maria Fajardo
Seasonal Custodial
Grande Prairie,AB
Summary
Proven leader in hospitality management, significantly enhancing guest satisfaction and staff performance at Slimmers World International. Skilled in multitasking and problem-solving, with a strong work ethic and attention to detail. Achieved a notable increase in efficiency through innovative training and safety protocols, showcasing a commitment to excellence and positive customer experiences.
Overview
18
years of professional experience
Work History
Fresh 2 Go
Food Service Worker
04.2023 - Current
Job overview
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Slimmers World International
Head Housekeeping Supervisor
03.2006 - 06.2010
Job overview
- Improved employee retention rate through effective training programs and performance evaluations.
- Established open communication channels with all team members, promoting a positive work environment.
- Implemented safety protocols for the use and storage of cleaning chemicals, minimizing accidents and incidents on property.
- Overhauled lost-and-found procedures to minimize misplaced items while improving property-wide organization methods.
- Developed customized cleaning plans for VIP guests based on their preferences, resulting in increased guest satisfaction scores.
- Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
- Conducted regular staff meetings to address concerns, share feedback, and foster teamwork among housekeeping employees.
- Ensured compliance with brand standards by regularly updating guidelines and reinforcing adherence amongst staff members.
- Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
- Served as liaison between housekeeping staff and hotel management, addressing any concerns or issues that arose in a timely manner.
- Collaborated with other department heads to ensure seamless guest experience throughout their stay.
- Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
- Mentored new hires in proper housekeeping techniques, leading to faster integration into the team and improved performance levels.
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
- Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Fostered strong working relationships with vendors, negotiating favorable contracts for linens, amenities, and cleaning supplies procurement.
- Assisted in budget preparation for the housekeeping department, managing expenses efficiently without compromising service quality.
- Streamlined inventory management, ensuring adequate supplies for quality service delivery.
- Continuously evaluated processes to identify areas needing improvement, incorporating best practices to optimize workflow efficiency.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Education
Rizal Livelihood Training Center
No Degree from House Keeping NCII
09.2018
Fine International Training CenterMakati, Philippines
Associate of Applied Science from Caregiving
06.2018
Philippine Normal UniversityManila, Philippines
Bachelor of Science from Nutrition And Dietetics
03.1999
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Cleaning and sanitation
- Problem-Solving
- Strong Communication Skills
- Attention to Detail
Languages
English
Professional Working
Additional Information
REFERENCE:
>Miriam Calo (Eastlink Custodial Worker) 780-380-5039
>Jenny Sangdaan (Eastlink Custodial Worker) 780-832-8639
>Victoria Townrow (Eastlink Custodial Worker) 780-380-6155
Work Preference
Work Type
Contract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceTimeline
Food Service Worker
Fresh 2 Go
04.2023 - Current
Head Housekeeping Supervisor
Slimmers World International
03.2006 - 06.2010
Rizal Livelihood Training Center
No Degree from House Keeping NCII
Fine International Training Center
Associate of Applied Science from Caregiving
Philippine Normal University
Bachelor of Science from Nutrition And Dietetics