Ray Patrick Borja
Thornhill
Summary
Dynamic insurance broker with a proven track record at Stoneridge Insurance Brokers, excelling in client relations and policy coverage expertise. Adept at tailoring personalized solutions, I foster strong relationships with clients and carriers, driving satisfaction and efficient claim resolutions. A proactive team player, I thrive in fast-paced environments, ensuring adaptability to evolving industry trends.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Broker
Stoneridge Insurance Brokers
05.2022 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Supervisor of Operations
Toronto Raptors
02.2016 - 05.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Education
High School Diploma -
St. Elizabeth CHS
Thornhill06-2013
Skills
- Proactive team player
- Driven
- Property insurance
- Policy coverage expert
- Commission-based sales
- Client relations expert
- Casualty auto insurance
- Customer follow-up
- Client needs analysis
- Marketing strategies
Languages
English
Native or Bilingual
Certification
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
- Property and Casualty License - Ontario Department of Insurance. RIBO Certified.
Interests
- Animal Care
- Participate in Basketball and Weight training, as recreational activities to maintain physical fitness
- I enjoy cooking for friends and family gatherings
- Music
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
- Personal Development and Self-Improvement
Timeline
Insurance Broker
Stoneridge Insurance Brokers
05.2022 - Current
Supervisor of Operations
Toronto Raptors
02.2016 - 05.2022
High School Diploma -
St. Elizabeth CHS
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