Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Rayne McIntyre

Abbotsford,BC

Summary

Compassionate and Dedicated Personal Care Assistant with hands-on experience providing companionship and emotional support to residents while assisting with ADL's. Well-versed in accurately observing, reporting and documenting. Committed to creating positive rapport with staff and patients while providing quality patient care. I have been acknowledged for manners, great communication skills, initiative, and quick learning to the satisfaction of everyone. I believe my strong work ethic, positive attitude, and friendly approachable nature would make a valuable addition to this group.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Care Aide

Tabor Home
Abbotsford, British Columbia
02.2024 - Current
  • Assisted with personal hygiene tasks such as brushing teeth or shaving.
  • Observed client behavior and reported any changes to the supervisor or appropriate personnel.
  • Created safe environment, and following safety precautions to help prevent falls and accidents.
  • Observed and reported changes in clients' physical condition and behavior.
  • Demonstrated flexibility to work per patient requirements.
  • Possessed understanding and compassion for elderly and mentally challenged clients.
  • Laundered clothing and bedding to prevent infection
  • Assisted with bathing, dressing and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in group activities that are held.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and ADL sheet to adapt to individual patients needs.
  • Assisted in feeding residents.
  • Provided emotional support to both patients and families during difficult times.

Caregiver

Hallmark On The Park
Abbotsford, BC
08.2023 - Current
  • Supported bathing, dressing and personal care needs.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Built strong and trusting rapport with clients and loved ones.

Nutrition Aide

Seabird Island Band Office
Agassiz, BC
01.2022 - 03.2023
  • Maintained clean and well-organized environment for staff happiness and safety.
  • Assisted in cooking meals for the elders of Seabird Island community.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted with preparing meals by following recipes and determining group food quantities.
  • Encouraged clients and caregivers to follow recommended food guidelines and recipes provided for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Assisted in researching and identified ingredients and nutritional components of foods, diets and menu choices.
  • Determined food and beverage costs and assisted in implementing cost control procedures.
  • Shopped for ingredients and following the budget plan we made for the meals.
  • Selected, scheduled or conducted orientation or in-service education programs.

Barista

Wicked Cup
Jasper, AB
06.2022 - 09.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations for food and drinks based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained a calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product easily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Collected payments and provided accurate change.
  • Addressed and resolved customer concerns.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Utilized POS system to receive and process customer payments.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Wrapped, labeled and dated food items for sale.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Created signs and displays to advertise store products or events.

Expo

Jimmy J's Grill
Chilliwack, BC
06.2021 - 04.2022
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Assisted hostess by answering phones to take reservations or to-go orders.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Restaurant Busser

Lakeside Cafe
Harrison Hot Springs, BC
04.2017 - 06.2021
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Swept, mopped and removed debris from dining room floors.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.

Cashier

A&W
Agassiz, BC
06.2016 - 04.2017
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.

Skills

  • Indirect Patient Care
  • Problem-Solving
  • Compassionate Client Care
  • Time Management
  • Compassionate Communication
  • Respectful
  • Relationship Building
  • PPE Usage
  • Multitasking and Organization
  • Dependable and Responsible
  • Verbal and Written Communication
  • Strong Ethics
  • Active listening
  • Customer Service
  • Positive attitude
  • Empathetic
  • Remains calm under pressure
  • Self led and enjoy working independently
  • Ability to communicate and work well with clients and fellow staff

Certification

  • Certified Health Care Assistant, Sprott Shaw Collage - 06/2023
  • Basic Life Support Training/Certificate - 02/2023
  • CPR Training/Certificate - 02/2023
  • AED Training/Certificate - 02/2023
  • SFA Training/Certificate - 02/2023
  • WHIMIS Training/Certificate - 03/23
  • Serving It Right Training/Certificate - 11/2021
  • Food Safety Training - 03/2023
  • Medication Administration Training/Certificate - 03/2023
  • Violence Prevention Training/Certificate - 03/2023

Timeline

Care Aide

Tabor Home
02.2024 - Current

Caregiver

Hallmark On The Park
08.2023 - Current

Barista

Wicked Cup
06.2022 - 09.2022

Nutrition Aide

Seabird Island Band Office
01.2022 - 03.2023

Expo

Jimmy J's Grill
06.2021 - 04.2022

Restaurant Busser

Lakeside Cafe
04.2017 - 06.2021

Cashier

A&W
06.2016 - 04.2017

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Rayne McIntyre