RAYNARA DE OLIVEIRA
Montreal,QC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
NSK 3 Real State
2023.03 - 2023.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Receptionist - Administrative Assistant
GoWork Coworking
2019.05 - 2021.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Administrative Assistant
Núcleo Engenharia
2018.01 - 2019.01
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
Bachelor - Marketing and Advertising
University Cruzeiro do Sul
Sao Paulo, Brazil01.2018
No Degree - Administrative Studies
BMF Bovespa
São Paulo, Brasil06.2016
Post-secundary Education - Events Management
Etec Luz
Sao Paulo, Brazil01.2014
Skills
- Organization
- Languages
- Communication
- Team Player
- Flexible
- Costume Service
- Administrative Experience
- Interpersonal Intelligence
- Data Entry
- Customer Service
- Office Administration
- Computer Skills
Languages
Portuguese
Native or Bilingual
English
Full Professional
Additional Information
Au Pair exchange in the United States 2022-2023
During my one-year au pair experience in the United States, I developed valuable skills in cross-cultural communication, adaptability to different environments, and managing diverse tasks. This experience enhanced my English proficiency, allowed me to work independently, and improved my ability to solve problems quickly and efficiently—skills that are essential for providing effective remote technical support.
Timeline
Administrative Assistant
NSK 3 Real State
2023.03 - 2023.12
Receptionist - Administrative Assistant
GoWork Coworking
2019.05 - 2021.10
Administrative Assistant
Núcleo Engenharia
2018.01 - 2019.01
Bachelor - Marketing and Advertising
University Cruzeiro do Sul
No Degree - Administrative Studies
BMF Bovespa
Post-secundary Education - Events Management
Etec Luz
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