Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Rayna Nelson

Ventura

Summary

Results-driven Store Manager with over 15 years in retail operations. Expertise in team training, customer service excellence, and inventory management. Committed to implementing effective merchandising strategies to enhance sales and operational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Ross Stores Inc.
Ventura
09.2017 - Current
  • Managed daily store operations, ensuring compliance with safety regulations and company policies.
  • Trained and supervised staff to enhance performance and deliver exceptional customer service.
  • Oversaw inventory management through regular stock audits and maintenance of accurate records.
  • Implemented visual merchandising strategies to optimize product displays and attract customers.
  • Coordinated staff schedules to improve coverage and meet business demands effectively.
  • Resolved customer complaints promptly to uphold high satisfaction levels.
  • Facilitated team meetings to communicate goals, updates, and foster collaboration.
  • Recruited, trained, and supervised new employees to build a strong team.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated and maintained store signage and displays.

Store Manager

CVS Pharmacy
Oak Park
06.2009 - 05.2017
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance team performance and customer service.
  • Oversaw inventory management and conducted regular stock audits.
  • Coordinated staff schedules to meet business needs and improve coverage.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Analyzed sales data to identify trends and adjust inventory accordingly.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Assessed operational efficiency of the store's departments.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

Some College (No Degree) - Integrated Marketing Communications

Pepperdine University
Malibu, CA

Skills

  • Inventory management
  • Visual merchandising
  • Staff training
  • Customer service
  • Sales analysis
  • Retail operations
  • Analytical thinking
  • Collaboration
  • Budget management
  • Time management
  • Team building
  • Compliance adherence
  • Performance evaluation

Certification

  • Licensed Esthetician 2008

Accomplishments

  • Three time District Store of the Year with Ross.

Timeline

Store Manager

Ross Stores Inc.
09.2017 - Current

Store Manager

CVS Pharmacy
06.2009 - 05.2017

Some College (No Degree) - Integrated Marketing Communications

Pepperdine University

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Rayna Nelson