Raymundo Alberto Jimenez Martin
Mississauga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
ENSURENCE AND CLAIMS ANALYS
SEGUROS SURA SA
09.2017 - 05.2023
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
International Relations
UNIVERSIDAD DEL CARIBE
SANTO DOMINGO, DOMINICAN REPUBLIC05.2019
Skills
- Active Listening
- Microsoft Excel
- Computer Proficiency
- Calm and Professional Under Pressure
- Customer Understanding
Timeline
ENSURENCE AND CLAIMS ANALYS
SEGUROS SURA SA
09.2017 - 05.2023
International Relations
UNIVERSIDAD DEL CARIBE
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