RAYMUND SANTOS
Vancouver,BC
Summary
Resourceful and detail-oriented team player able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
17
17
years of professional experience
Work History
WAREHOUSE ASSOCIATE
STORMTECH PERFORMANCE APPAREL
Vancouver, BC
04.2021 - Current
- Responsibilities include picking items, scanning and shipping. Day-to-day operations including inventory and customer service.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Manually loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
BANQUET SERVER
COAST COAL HARBOUR HOTEL
Vancouver, BC
10.2014 - 09.2021
- Responsibilities include serving guests during functions and events (plated or buffet style), ballroom and meeting room set ups and flips.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Served meals to customers according to established guidelines.
- Worked with banquet manager to coordinate event set up and schedule.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
PRODUCTION ASSISTANT
(Freelance)
Vancouver, BC
08.2019 - 03.2020
- Responsibilities include lock ups, crew park and work trucks and all other day-to-day production needs on set
- TV Shows include Arrow, A Million Little Things, Hallmark Christmas Movies.
- Communicated with other crew members via walkie-talkies to coordinate production activities.
- Supported production needs by performing routine tasks using standard procedures and equipment.
ASSOCIATE TEAM LEADER/SPECIALIST
WHOLE FOODS MARKET
Vancouver, BC
08.2015 - 12.2016
- Responsibilities include co-managing team of at least 30 team members from schedule making, purchasing and receiving for daily kitchen production needs to execution of programs from regional office and day-to-day floor operations (customer service and administrative).
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
SUPERVISOR
WHOLE FOODS MARKET
Vancouver, BC
06.2009 - 08.2015
- Responsibilities include floor supervision and execution of programs from leadership group
- Also served as liaison between team members and leadership group.
- Developed and implemented customer service policies to enhance satisfaction.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
TEAM MEMBER
WHOLE FOODS MARKET
Vancouver, BC
08.2008 - 06.2009
- Customer service – Front of House responsibilities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
ADMIN ASSISTANT
OFFICE OF THE WORKER'S ADVOCATE
Saint John, NB
04.2006 - 05.2007
- Responsibilities include answering phone calls and taking information for claimants of WCB making sure their file is in place and ready to move forwards for their appeals.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record client's data.
Education
Bachelor of Arts - Journalism And Mass Communication
FAR EASTERN UNIVERSITY
Manila, Philippines03.2003
Graduate Certificate - Film Production
VANCOUVER FILM SCHOOL
Vancouver, BC06.2007
Skills
- Microsoft Office – Word, Excel, Powerpoint
- Food Safe Certified
- 10 years of customer service experience
- Data Accuracy
- Quality Control
- Verifying Shipments
- Warehouse Operations
- Picking and Processing
- Product Signage and Labeling
Hobbies
Background in Film. Post-Production and Photography.
Knowledgeable with Adobe Creative Suite (Photoshop, Premiere)
https://raymundsantos.wixsite.com/mysite
Timeline
WAREHOUSE ASSOCIATE
STORMTECH PERFORMANCE APPAREL
04.2021 - Current
PRODUCTION ASSISTANT
(Freelance)
08.2019 - 03.2020
ASSOCIATE TEAM LEADER/SPECIALIST
WHOLE FOODS MARKET
08.2015 - 12.2016
BANQUET SERVER
COAST COAL HARBOUR HOTEL
10.2014 - 09.2021
SUPERVISOR
WHOLE FOODS MARKET
06.2009 - 08.2015
TEAM MEMBER
WHOLE FOODS MARKET
08.2008 - 06.2009
ADMIN ASSISTANT
OFFICE OF THE WORKER'S ADVOCATE
04.2006 - 05.2007
Bachelor of Arts - Journalism And Mass Communication
FAR EASTERN UNIVERSITY
Graduate Certificate - Film Production
VANCOUVER FILM SCHOOL
Similar Profiles
MUSSIE GIDEYMUSSIE GIDEY
Warehouse Associate at Stormtech Performance ApparelWarehouse Associate at Stormtech Performance Apparel
Jamie StoneJamie Stone
SALES MANAGER at Stormtech Performance ApparelSALES MANAGER at Stormtech Performance Apparel
Tamara SmootTamara Smoot
Director of Marketing & Social Media at Triton Performance ApparelDirector of Marketing & Social Media at Triton Performance Apparel