Raymond Silas
Sacramento
Summary
Resourceful and highly adaptable professional prepared to excel in the field of business administration as an individual contributor and in collaborative team settings, able to learn new material and procedures quickly while delivering on time quality results. Authorized to work in the US for any employer
Offering dedicated approach and willingness to learn and grow in this environment. Delivers understanding of safety practices and proper handling of cleaning equipment. Ready to use and develop organizational and teamwork skills in future role.
Overview
8
8
years of professional experience
Work History
Sales Associate/ Carpet Cleaner
Kingdom carpet cleaning
01.2022 - Current
- Answer telephone calls
- Schedule appointments
- Give pricing and time estimates
- Order supplies
- Moved furniture weighing up to 50 pounds to prepare homes for cleaning.
- Collaborated with management to implement promotional strategies that increased customer engagement.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Campus Patrol Officer
Los Rios Police Department
01.2018 - 04.2021
- Maintain a safe and secure environment for students and staff by patrolling and monitoring premises.
- Ticket vehicles for parking violations.
- Answer telephone calls in an office setting
- Replace and check defibrillators to ensure proper use and function
- Provide directions around campus.
- On boarded and trained new employees.
- Use communication equipment to contact officers, dispatch, and other campus patrol units.
- Shuttle students/staff around campus.
- Handled security issues and/or emergency situations appropriately and in a timely manner.
- Closed and alarmed buildings
- Monitored campus premises to ensure safety and security for students and staff.
- Conducted regular patrols using established routes to deter criminal activity.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Prepared detailed reports of incidents and observations for law enforcement documentation.
- Reported maintenance issues identified during patrols improving overall upkeep of facility grounds.
- Conducted thorough investigations into reported incidents using interviews, evidence collection techniques leading to successful resolution cases.
- Participated in ongoing training opportunities to stay current on best practices in campus security and public safety.
Education
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
MTI COLLEGE
Sacramento, CASkills
- Writing Skills
- Accurately proofread and edit documents
- Professional communication written & Verbal
- Microsoft Office
- Communication skills
- Research
- Intermediate use of QuickBooks
- Customer service
- Time Management
- Tutoring
- Expanded knowledge MS Sway and PowerPoint software
- Advanced knowledge of Word and Excel
- Accounts Payable
- Business acumen
- Uses correct judgement in situations
- Bookkeeping
- Accounts Receivable
- Ability to communicate at any level and build relationships
- Carpet cleaning expertise
- Carpet cleaning proficiency
Timeline
Sales Associate/ Carpet Cleaner
Kingdom carpet cleaning
01.2022 - Current
Campus Patrol Officer
Los Rios Police Department
01.2018 - 04.2021
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
MTI COLLEGE