Raymond Oghenrobo Igbe Ero
Winnipeg,MB
Summary
Dynamic professional with a proven track record in web design and retail sales, notably at Tilda Mother Care. Excelled in enhancing website functionality and customer engagement through expert Microsoft applications proficiency and exceptional interpersonal communication. Achieved significant improvements in customer satisfaction and sales outcomes by leveraging negotiation skills and a results-driven approach.
Overview
13
13
years of professional experience
Work History
Retail Salesperson/Customer Service Representative
Tilda Mother Care
03.2022 - 08.2023
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with locating and choosing merchandise in store departments.
Web Designer
Freelance Web Design and Development
02.2019 - 03.2022
- Enhanced functionality and appearance of website and repaired functionality issues.
- Translated customer requirements into technical site concepts for bidding and initial planning purposes.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Delivered services as web developer and webmaster, acting as project manager for platform transition.
- Designed user interface to meet client specifications,
Web Designer Intern
I-Fastek Global Hosting
06.2016 - 02.2019
- Maintained status reports for client projects.
- Studied user requirements to gain strong understanding of project initiatives and deadlines.
- Assisted with troubleshooting tasks to uncover issues within software.
- Took detailed notes during team meetings and disseminated to staff members.
- Documented project changes in team manuals for future reference and use.
- Handled clerical duties for web development staff to keep department running smoothly.
- Used content creation tools and digital media to design web sites.
- Wrote custom HTML and JavaScript for existing websites.
Sales Representative / Customer Service
DiDi Vendors, Lagos Nigeria
02.2011 - 04.2016
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Bethany Christian Academy
Edo State, Nigeria05.2016
Skills
- Microsoft applications proficiency
- Sales Presentations
- Prospecting
- Negotiation
- Flexibility
- Goal-Oriented
- Organization
- Customer care
- Interpersonal and written communication
Languages
English
Full Professional
Timeline
Retail Salesperson/Customer Service Representative
Tilda Mother Care
03.2022 - 08.2023
Web Designer
Freelance Web Design and Development
02.2019 - 03.2022
Web Designer Intern
I-Fastek Global Hosting
06.2016 - 02.2019
Sales Representative / Customer Service
DiDi Vendors, Lagos Nigeria
02.2011 - 04.2016
High School Diploma -
Bethany Christian Academy
Similar Profiles
Flourish IyalaghaFlourish Iyalagha
Administrator at Tilda BakeriesAdministrator at Tilda Bakeries
Gourab BoseGourab Bose
Area Sales Executive at Mother & Baby Care Inc(PAN Health Care Pvt Ltd)Area Sales Executive at Mother & Baby Care Inc(PAN Health Care Pvt Ltd)
Daniel PriceDaniel Price
Care Giver at Myself Taking Care of My MotherCare Giver at Myself Taking Care of My Mother