Raymond J Ruiz
Rialto
Summary
Experienced retail manager with a passion for leading teams, delivering great customer service, and driving results. Skilled in training, inventory management, and creating positive work environments.
Overview
13
13
years of professional experience
Work History
Neurodiagnostic Technologist (Intern)
RUHS
03.2024 - 10.2024
- Collaborated with healthcare professionals to optimize patient outcomes through accurate interpretation of test results.
- Ensured high levels of patient satisfaction by maintaining strict confidentiality, delivering timely communication updates, and expressing empathy towards individual needs or concerns during appointments.
- Assisted in the development of department protocols for improved safety and compliance with regulatory standards.
- Provided vital data to physicians for accurate diagnosis and treatment of neurological disorders.
- Enhanced patient care by conducting comprehensive neurodiagnostic tests and assessments.
- Conducted routine equipment maintenance, ensuring optimal performance during diagnostic procedures.
- Attached electrodes to patients using adhesives.
- Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
- Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
- Helped to complete procedures such as EEGs, PSGs and NCSs.
Wearhouse Associate
Ryder Logistics
09.2021 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Legal Secretary
Cipolla Calaba Law
09.2017 - 09.2021
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
Assistant Manager
99 Cents Only
07.2015 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Front End Key Holder
Ralphs Grocery
04.2012 - 06.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Daily and nightly store routines for opening and closing.
Education
Associate Of Applied Science - Neurology
Concorde Career College
Colton09.2024
Associate Of Arts - Social And Behavioral Health
Riverside City College
Riverside, CA06.2023
Associate Of Arts And Sciences - Kinesiology, Health & Wellness
Riverside City College
Riverside, CA06.2023
Skills
- Multitasking efficiency
- Strong communication skills
- HIPAA compliance
- Professionalism and ethics
- CPR certification
- Staff supervision
- Time management abilities
- Written communication
- Typing
- Microsoft applications
Timeline
Neurodiagnostic Technologist (Intern)
RUHS
03.2024 - 10.2024
Wearhouse Associate
Ryder Logistics
09.2021 - 01.2023
Legal Secretary
Cipolla Calaba Law
09.2017 - 09.2021
Assistant Manager
99 Cents Only
07.2015 - 08.2017
Front End Key Holder
Ralphs Grocery
04.2012 - 06.2015
Associate Of Applied Science - Neurology
Concorde Career College
Associate Of Arts - Social And Behavioral Health
Riverside City College
Associate Of Arts And Sciences - Kinesiology, Health & Wellness
Riverside City College
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