Summary
Overview
Work History
Education
Skills
Timeline
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Raymond Martinez

San Jose,CA

Summary

Accomplished Delivery Driver and Lead Installer with a proven track record at Telpro Technologies, showcasing exceptional customer service and problem-solving skills. Excelled in safe driving and efficient route planning, significantly enhancing customer satisfaction and exceeding performance targets. Demonstrated leadership by mentoring junior staff and ensuring quality installations, contributing to a dependable and collaborative team environment.

Overview

33
33
years of professional experience

Work History

Delivery Driver

Delivery Works
06.2020 - 09.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Package Delivery Driver

TBS Transportation Brokerage Specialist
07.2016 - 04.2020
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Lifted, lowered, and carried packages typically weighing 0-75 pounds throughout regular course of delivery.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.

Level 4 Cable Technician

C4 Technical Services
06.2014 - 01.2016
  • Stayed updated on industry trends through continuous professional development opportunities related to telecommunications technology advancements.
  • Maintained clear lines of communication with clients throughout projects to address any potential concerns or changing requirements.
  • Provided vital support in emergency situations by quickly identifying affected cables or systems and implementing effective repair solutions.
  • Improved network performance by installing, maintaining, and repairing cable infrastructure systems.
  • Assured thorough documentation of completed jobs for accurate record-keeping and future reference.
  • Established strong working relationships with other contractors involved in shared construction sites to coordinate efforts towards successful project completion.

Lead Installer Level 4 In Charge

Telpro Technologies
03.1992 - 06.2014
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
  • Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
  • Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
  • Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
  • Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
  • Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations. Ran crews with multiple workers under me.

Education

No Degree -

Mt. Pleasant High School
San Jose, CA
03.2025

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Clean driving record
  • Safe driving record
  • Vehicle cleaning and maintenance

Timeline

Delivery Driver

Delivery Works
06.2020 - 09.2024

Package Delivery Driver

TBS Transportation Brokerage Specialist
07.2016 - 04.2020

Level 4 Cable Technician

C4 Technical Services
06.2014 - 01.2016

Lead Installer Level 4 In Charge

Telpro Technologies
03.1992 - 06.2014

No Degree -

Mt. Pleasant High School

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Raymond Martinez