Summary
Overview
Work History
Education
Skills
References Available
Certification
Languages
Timeline
Generic
Raymond J. Mahoney

Raymond J. Mahoney

31 Main Avenue Halifax,NS

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building, sales and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Inside Sales Manager

Petromax Ltd
Dartmouth, Nova Scotia
08.2021 - Current
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Supervised staff members, organized schedules and delegated tasks.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained confidential records relating to personnel matters.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained filing system for records, correspondence and other documents.
  • Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
  • Created reports on the overall performance of the inside sales team, including monthly revenue figures and client retention rates.
  • Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
  • Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
  • Developed and implemented sales strategies to increase revenue and market share.
  • Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.

Inside Sales Specialist

Parkland Fuel Corp
Dartmouth, Nova Scotia
07.2017 - 08.2021
  • Developed and executed sales strategies to increase revenue and meet customer needs.
  • Maintained strong relationships with existing customers through regular contact and follow-up calls.
  • Negotiated contracts with clients to ensure favorable terms and conditions.
  • Conducted market research to identify potential customers, competitors and industry trends.
  • Implemented new processes for tracking customer orders and managing inventory.
  • Provided timely feedback on customer inquiries, complaints, and requests for information.
  • Identified opportunities to expand customer base by attending networking events and conferences.
  • Utilized CRM software to manage sales pipeline process from lead generation through close.
  • Performed administrative tasks such as answering phones, filing documents, entering data into databases.

Customer Care Team Manager

Rogers Communications
Mississauga, ON
09.2008 - 06.2017
  • Provided guidance to a team of customer service representatives on how to handle difficult customer inquiries.
  • Monitored daily performance of team members to ensure quality customer care standards were met.
  • Conducted regular training sessions with staff to improve their customer service skills.
  • Reviewed and responded to customer feedback in order to identify areas for improvement.
  • Collaborated with other departments such as sales, marketing and IT to ensure excellent customer experience.
  • Analyzed data from surveys and other sources to gain insights into customers' needs and preferences.
  • Established clear goals and objectives for the team in order to meet business targets.
  • Ensured that all customer queries were resolved quickly and efficiently.
  • Maintained an up-to-date knowledge of products and services offered by the company.
  • Managed escalations from customers regarding unresolved issues or complaints.
  • Assisted in developing metrics and KPIs for measuring the effectiveness of the team.
  • Drafted monthly reports outlining achievements, challenges faced, action plans.
  • Worked closely with senior management on strategic initiatives related to customer care.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

Assistant Store Manager

Wireless Wave
Dartmouth, NS
07.2005 - 09.2008
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.

Education

BBA - Operations And Project Management

Yorkville University
New Westminster, BC
01-2024

Skills

  • QuickBooks, Sage 50, Sage 300 and Sage Businessvision
  • Microsoft 365 Expertise
  • Power BI Proficiency
  • Salesforce CRM proficiency
  • Excellent Communication
  • Written Communication
  • Interpersonal Skills
  • Account Acquisition
  • Account Management
  • Product branding
  • Database Management
  • Sales Tracking
  • Recruitment
  • Product Promotion
  • Customer Relationship Building
  • Customer Service Management
  • Sales Development
  • Sales Team Leadership
  • Sales Coaching
  • Operations Management
  • New Hire Onboarding
  • Client Relationship Management
  • Closing Techniques
  • Customer Portfolio Management
  • Credit History Analysis
  • Bid Request Management
  • Lead Identification and Generation
  • Shipping and Receiving Oversight
  • Staff Training and Development
  • Operating Procedures and Policies

References Available

True

Certification

  • Class 5 Drivers License
  • First Aid

Languages

English
Native/ Bilingual

Timeline

Inside Sales Manager

Petromax Ltd
08.2021 - Current

Inside Sales Specialist

Parkland Fuel Corp
07.2017 - 08.2021

Customer Care Team Manager

Rogers Communications
09.2008 - 06.2017

Assistant Store Manager

Wireless Wave
07.2005 - 09.2008

BBA - Operations And Project Management

Yorkville University

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Raymond J. Mahoney