Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Tran

Westminster

Summary

Dynamic customer service professional with extensive experience at H2GO Express Car Wash, excelling in promoting services and enhancing customer satisfaction. Proven teamwork and problem-solving skills, coupled with proficiency in POS systems, ensure efficient operations and a welcoming environment. Committed to maintaining high standards of cleanliness and safety.

Overview

6
6
years of professional experience

Work History

General Support Ambassardor

H2GO Express Car Wash
Huntington Beach
10.2024 - Current
  • Provide exceptional customer service by welcoming customers upon arrival, providing complimentary items for the service, guiding them through the car wash process, and addressing any inquiries to ensure an outstanding experience. Also, prioritize customers' safety before sending vehicles through the auto wash.
  • Expanded membership by 10-20% by informing customers about the seasonal promotions, membership benefits, and eco-friendly initiatives to enhance their satisfaction.
  • Ensured the site hygiene and implemented the site cleaning procedure, performed preventative maintenance tasks specifically: changed the omnis, pressure gun, repaired the mat cleaner, and cleared vacuum blockages.
  • Managed with coworkers to maintain a high level of efficiency and customer service during peak volume, andsynchronized teamwork to ensure a smooth car wash operation during peak hours.

Cashier

Walgreens
Garden Grove
12.2023 - 09.2024
  • Operate the Cash Register
    Ring up purchases accurately. Scan items, apply coupons, and handle various payment methods (cash, credit, gift cards, etc.).
  • Provide Customer Service
    Greet customers warmly. Answer questions about store products or services. Resolve basic complaints or refer to management when needed.
  • Handle Transactions
    Process returns and exchanges following the store policy.
    Count change and ensure register accuracy.
  • Stock and Face Shelves
    Restock merchandise near the front of the store.
    “Face” items (pull products forward to keep shelves looking neat).
  • Maintain Cleanliness
    Keep the checkout area clean and organized.
    Clean up small messes or spills near registers.
  • Promote Store Programs
    Encourage customers to sign up for Walgreens Rewards.
    Inform them about promotions, digital coupons, or pharmacy services.

Busser/Food Runner

Vox Kitchen
Westminster
06.2021 - 03.2023
  • Ensure the correct dishes go to the proper guests. Confirm that the food is complete and presentable before delivery.
  • Assist servers, and help carry large orders.
    Refill drinks or condiments when needed.
  • Check if guests need anything (e.g., utensils, napkins).
  • Communicate with kitchen staff, and relay special instructions or allergy concerns.
  • Inform the kitchen of issues like missing items. Remove dirty dishes, silverware, and glasses quickly and quietly.
  • Wipe down surfaces, and reset with fresh linens, utensils, and condiments.
  • Sometimes, help return dishes to the kitchen and load them into dishwashers. Sweep floors, wipe counters, and clean spills.
  • Support servers and hosts, help manage seating flow, or bring menus if needed.

Courtesy Clerk

Stater Bros
Westminster
07.2019 - 03.2020
  • Bagging Groceries: Carefully pack items into bags based on type (e.g., cold items together, fragile items on top).
  • Helping Customers with Cars: Assist customers by carrying and loading groceries into their vehicles.
  • Retrieving Shopping Carts: Collect carts from the parking lot and return them to the store.
  • Cleaning and Maintenance: Sweep floors, mop spills, clean restrooms, and empty trash bins.
    Wipe down surfaces and keep entryways neat.
  • Stocking Shelves: Restock shelves with products, especially items near checkout, like gum, candy, or magazines.
  • Returning Go-Back Items: Return misplaced or unwanted items to their proper locations in the store.
  • Customer Assistance: Provide directions to items in the store. Answer basic questions, or direct customers to the appropriate staff.
  • Price Checks: Assist with verifying prices when there's a discrepancy at checkout.

Education

High School Diploma -

Bolsa Grande High School
Garden Grove, CA
06-2020

Skills

  • Customer service
  • Teamwork
  • Time management
  • Problem solving
  • POS/cash handling
  • Multitasking
  • Photo editing
  • Active listening

Timeline

General Support Ambassardor

H2GO Express Car Wash
10.2024 - Current

Cashier

Walgreens
12.2023 - 09.2024

Busser/Food Runner

Vox Kitchen
06.2021 - 03.2023

Courtesy Clerk

Stater Bros
07.2019 - 03.2020

High School Diploma -

Bolsa Grande High School

Similar Profiles

CREATE PROFILE
Raymond Tran