Raymond Smith
San Luis Obispo
Summary
With a proven track record at Rizzoli's Automotive, I excel in customer service and flatbed truck expertise, enhancing customer loyalty through effective communication and technical skills. Achieved high satisfaction rates by exceeding sales targets and maintaining professionalism under pressure, demonstrating a strong work ethic and integrity. I was also awarded with a plaque for selling $1,000,000 in car repairs in 2024.
Overview
12
12
years of professional experience
Work History
Service Advisor
Rizzoli's Automotive
07.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Tow Truck Operator
College Towing
09.2019 - 07.2022
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Service Advisor
Villa's Automotive
08.2016 - 09.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Customer Service Representative
ACI Jet
08.2015 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Smart And Final
06.2013 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Sociology
Cuesta College
San Luis Obispo, CA08-2015
High School Diploma -
San Luis Obispo High School
San Luis Obispo, CA06-2015
Skills
- Customer service
- Flatbed truck expertise
- Call center experience
- Customer assistance
- Work ethic and integrity
- Strong work ethic
Accomplishments
1 Million Dollar Sales Award- I sold $1,000,000 in car repairs in 2024.
Diamond Award-College Towing- I was given the award of excellence for exceeding standards of great towing service, response to call time and overall customer satisfaction.
During my time at Smart And Final, I received the certification to operate a forklift.
Timeline
Service Advisor
Rizzoli's Automotive
07.2022 - Current
Tow Truck Operator
College Towing
09.2019 - 07.2022
Service Advisor
Villa's Automotive
08.2016 - 09.2019
Customer Service Representative
ACI Jet
08.2015 - 08.2016
Cashier
Smart And Final
06.2013 - 08.2015
No Degree - Sociology
Cuesta College
High School Diploma -
San Luis Obispo High School
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