Raymond Sawin
Prince George
Summary
I served as a dynamic Figure Skate Technician at Arendem Studio Corporation from the ages of 16-20. I have a proven track record in enhancing customer satisfaction through exceptional service and product knowledge. Skilled in retail inventory management and adept at multitasking under pressure, I consistently contributed to revenue growth and improved operational efficiency through effective merchandising/advertising and proactive customer engagement.
I thoroughly enjoy customer interaction and assistance.
Overview
2
2
years of professional experience
Work History
Figure Skate Technician
Arendem Studio Corporation
08.2023 - 08.2025
- Maintained a safe work environment by adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
Education
High School Diploma -
Shas Ti Kelly Road Highschool
Prince George, BC06-2023
Skills
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Customer interaction
- Retail inventory management
- Retail experience
- Retail display setup
- On-Site Retail Events
- Customer service expertise
- Tech-Savvy
Accomplishments
I relocated to Prince George for my final two years of high school (2023-24) and managed to graduate a year early with extra credits. I have always figure skated and enjoy most winter sports. My strongest quality is my willingness to learn and be corrected so I can do the job correctly, I take joy in being successful and useful to my coworkers.
Languages
English
Native or Bilingual
asl
Limited Working
Interests
- Music
- Outdoor Recreation
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I participate in a variety of outdoor recreational activities
- Reading
- Animal Care
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy helping others and giving back to the community
- I participate in low-impact exercises to strengthen core muscles
- Gardening
Timeline
Figure Skate Technician
Arendem Studio Corporation
08.2023 - 08.2025
High School Diploma -
Shas Ti Kelly Road Highschool
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