Raymond Robinson
Victorville
Summary
Experienced Lead Technician specializing in equipment troubleshooting, maintenance, and quality control. Skilled in optimizing workflows and reducing downtime through effective team leadership. Proven expertise in system diagnostics and technical support, driving operational performance and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Technician
rapid fire
Riverside
01.2025 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Performed routine maintenance on equipment, enhancing reliability and performance.
- Worked with team members to quickly resolve technical issues, minimizing downtime.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Organized and stocked supplies for inventory management, facilitating efficient operations.
- Kept records of parts and equipment used in projects to update inventory.
Lead Technician
NSE
Orange
02.2019 - 01.2025
- Coordinated communication between staff and management to address workflow issues.
- Delivered technical support to customers and staff for hardware and software challenges.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed and maintained control systems and other technical components to complete equipment installations.
- Installed operating systems, configured settings, and managed application updates.
- Conducted training sessions for users on new software packages and hardware devices.
- Installed new components or replaced defective parts to restore functionality.
- Utilized hand tools to properly splice cables.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Kept records of parts and equipment used in projects to update inventory.
Education
High School Diploma -
Ontario High
Ontario, CA02-1988
Some College (No Degree) -
DeVry University
Pomona, CASkills
- Field service management
- Equipment troubleshooting
- System diagnostics
- Technical support
- Wiring installation
- Customer relationship management
- Data analysis
- Workflow optimization
- Team leadership
Timeline
Lead Technician
rapid fire
01.2025 - Current
Lead Technician
NSE
02.2019 - 01.2025
High School Diploma -
Ontario High
Some College (No Degree) -
DeVry University