Raymond Ramirez
Upland
Summary
Bilingual customer service and administrative professional with experience supporting office operations, resolving customer inquiries, and managing documentation in high-volume environments. Skilled in phone and email communication, problem solving, and maintaining accurate records. Known for strong attention to detail, reliability, and the ability to provide excellent service while supporting operational efficiency.
Overview
7
7
years of professional experience
Work History
Asset Protection
Walmart
Chino
08.2023 - 10.2025
- Monitored CCTV and security systems to identify potential safety risks.
- Monitored facility operations to ensure compliance with safety and security procedures.
- Responded to security incidents and assisted associates with resolving workplace concerns.
- Conducted investigations and prepared incident reports for management review.
- Maintained detailed documentation and records related to incidents and compliance activities.
- Collaborated with leadership and multiple departments to address operational concerns.
Office Associate / Remedy Clerk
Walmart
Chino
09.2023 - 10.2025
- Managed front desk operations, answering multi-line phone systems and assisting visitors and staff with inquiries.
- Provided administrative support, including data entry, document management, and processing operational reports.
- Responded to internal and external inquiries via phone and email while maintaining professional communication.
- Investigated and resolved inventory discrepancies and order fulfillment issues.
- Maintained accurate records, logs, and documentation to support operational workflows.
- Coordinated with multiple departments to resolve customer and inventory issues efficiently.
- Assisted with vendor communication and processing documentation related to orders and shipments.
Sales Associate
Walmart
08.2018 - 07.2020
- Provided bilingual customer service assisting English and Spanish-speaking customers.
- Assisted customers in locating products, answering questions, and resolving issues to enhance shopping experiences.
- Organized merchandise and tracked inventory to support store presentation and stock management.
- Collaborated with team members to streamline store operations and improve overall customer service.
Education
High School Diploma -
Chaffey High School
Ontario, CA05-2011
Skills
- Customer Service & Problem Resolution
- Bilingual Customer Support (English / Spanish)
- Phone, Email & Front Desk Communication
- Order & Inventory Issue Resolution
- Data Entry & Documentation
- Incident Reporting & Record Management
- Microsoft Word, Excel & Outlook
- Administrative & Office Support
- Team Collaboration & Communication
- Conflict resolution
Languages
- Spanish
- English
Timeline
Office Associate / Remedy Clerk
Walmart
09.2023 - 10.2025
Asset Protection
Walmart
08.2023 - 10.2025
Sales Associate
Walmart
08.2018 - 07.2020
High School Diploma -
Chaffey High School