Raymond Mah
Calgary
Summary
Dynamic Supply Chain Lead with Rogers Communications, adept in Lean Six Sigma, enhancing efficiency, and spearheading cost reduction initiatives. Excelled in building customer trust through understanding needs and problem-solving. Skilled in computer literacy and leading teams to exceed targets, demonstrating a collaborative spirit.
Overview
10
10
years of professional experience
Work History
Supply Chain Lead
Rogers Communications
06.2022 - Current
- Supported product launch efforts by ensuring a smooth transition.
- Spearheaded cost reduction initiatives within the supply chain through using Lean Six Sigma methodology, thus saving the company $ 12000
- Lead a team of 22 staff members tasked with handling production and ensuring customer demands are met.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Established strong relationships with team members and addressing their needs.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Monitored and tracked supplier performance to enforce adherence to quality standards.
- Optimized warehouse operations, implementing process improvements for increased efficiency and space utilization.
Painter, Maintenance
Primetime Painting LLC
10.2015 - 05.2020
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
- Painted surfaces using brushes, spray guns and paint rollers.
- Mixed and matched paints according to customer specifications.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Service Advisor
A-Spec Auto LTD
09.2014 - 02.2017
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using experience to provide effective resolution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Recommended products to customers, thoroughly explaining details.
Education
Associate of Science - Information Technology
Coursera
OnlineAssociate of Arts - Computer Programming Python
Coursera
OnlineSkills
- Problem Solving
- Understanding Customer Needs
- Computer Proficiency
- Creative Problem Solving
- Team-Oriented and Cooperative
- Six sigma methodologies
- Production scheduling
- Lean principles
- Warehouse management
- Staff management
- ERP systems
- Relationship building
Timeline
Supply Chain Lead
Rogers Communications
06.2022 - Current
Painter, Maintenance
Primetime Painting LLC
10.2015 - 05.2020
Service Advisor
A-Spec Auto LTD
09.2014 - 02.2017
Associate of Science - Information Technology
Coursera
Associate of Arts - Computer Programming Python
Coursera
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