Raymond Kangogo
Winnipeg,Canada
Summary
Dynamic banking professional with extensive experience in customer service, compliance, and financial management. Known for leading high-performing teams, achieving exceptional service turnaround times, and consistently exceeding sales targets. Committed to driving strategic initiatives that enhance operational effectiveness and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Properties Director
Crenshaw Homes and Estates Ltd
07.2020 - 05.2025
- Consistently exceeded sales targets, achieving an average of KES 500k in monthly commissions, surpassing the target of KES 100k
- Generated 50 leads per month, consistently exceeding the target of 30
- Conducted property appraisals, averaging 15 properties monthly to determine fair market value
- Led market research initiatives to identify high-value real estate opportunities
- Managed successful digital marketing campaigns across social media platforms, reaching over 1,000 users per month
- Negotiated favorable property deals to ensure optimal outcomes for buyers
- Coordinated with legal teams to expedite property transactions and ensure smooth closing processes
Brand Manager, Marketing Division
KCB Bank Kenya Ltd
08.2019 - 06.2020
- Increased internet banking registration from 15% to 82% through targeted campaigns, staff engagement, and high-impact advertising
- Developed and executed integrated marketing communications for internet banking, diaspora banking, partnerships, and card services
- Led the creation of strategic advertisements across print, digital, and outdoor media to enhance brand visibility
- Played a key role in the production of advertisements for KCB Internet Banking, KCB Tujiajiri, and KCB Debit Cards
- Organized and executed high-profile events such as the KCB Safari Rally, Kenya Motor Cross, and Kenya Open Golf Tournament
- Supported the successful deployment of new products and services, including an ATM monitoring solution and internet banking chatbot
- Managed the distribution of marketing materials across branches to ensure timely and consistent brand messaging
Manager, Service Quality and Compliance
KCB Bank Kenya Ltd
02.2017 - 08.2019
- Led a team of 16 staff, achieving an exceptional service turnaround time of 3 minutes, exceeding the target of 5 minutes
- Managed daily cash operations, ensuring cash reserves were maintained within the approved limits and repatriated weekly
- Monitored large credit/debit transactions and ensured compliance with KYC/AML/CTF guidelines
- Conducted regular risk assessments using Key Control Self-Assessment (KCSA) tools, ensuring adherence to risk management protocols
- Oversaw the branch's financial reconciliations and ensured timely submission of returns
- Prevented a fraudulent attempt of KES 1.2 million by identifying discrepancies with ATM deposit machines
- Managed KYC procedures for new accounts and oversaw the monitoring of politically exposed persons (PEPs)
- Supervised a team of tellers, ensuring they consistently exceeded daily service targets and improved customer satisfaction
- Acted as custodian of vault and ATM keys, maintaining security and ensuring timely cash disbursements
- Coordinated the timely reconciliation of ATM machines and branch cash reserves
Assistant Manager, Service Quality and Compliance
KCB Bank Kenya Ltd
12.2015 - 02.2017
- Enhanced branch audit rating from 'failed' to 'satisfactory,' improving overall operational effectiveness
- Reconciled a significant ATM discrepancy of KES 120,000, bringing it to balance
- Managed teller line and back-office staff performance, driving improved efficiency and customer satisfaction
- Ensured proper cash management, maintaining sufficient reserves for daily operations and facilitating reconciliation processes
Graduate Clerk
KCB Bank Kenya Ltd
08.2011 - 12.2015
- Prevented a fraud attempt of KES 8.3 million, safeguarding the bank’s assets
- Played a key role in the successful rollout of a government program for vulnerable citizens
- Exceeded teller transaction targets by averaging 180 daily transactions
- Recognized with a Simba Snap Award for outstanding professionalism and teamwork
- Acted as Assistant Manager when needed, contributing to operational and back-office functions
Team Leader
KCB Bank Kenya Ltd
04.2009 - 08.2011
- Led a high-performing team of 22 sales representatives across 5 branches, consistently exceeding sales targets
- Orchestrated sales activations, generating leads and increasing loan and account acquisitions
- Exceeded individual targets by achieving an average of KES 5 million in loans and 45 accounts per team member
- Acted as Sales Manager in the absence of senior leadership, leading weekly strategy meetings and driving team performance
Education
Supply Chain Management -
University of Winnipeg
04.2026
Master of Business Administration (MBA) - Strategic Management
University of Nairobi
01.2016
Bachelor of Commerce - Marketing
University of Nairobi
01.2008
High School Diploma - Kenya Certificate of Secondary Education (K.C.S.E)
Nakuru High School
01.2004
Skills
- Banking
- Real estate
- Customer service
- Financial management
- Banking regulations
- Compliance
- AML
- KYC
- CTF
- Back-office operations
- Cash management
- Risk management
- T24 financial software
- Sales strategy development
- Team leadership
- Staff development
- Organization
- Communication
- Project management
- Record-keeping
Timeline
Properties Director
Crenshaw Homes and Estates Ltd
07.2020 - 05.2025
Brand Manager, Marketing Division
KCB Bank Kenya Ltd
08.2019 - 06.2020
Manager, Service Quality and Compliance
KCB Bank Kenya Ltd
02.2017 - 08.2019
Assistant Manager, Service Quality and Compliance
KCB Bank Kenya Ltd
12.2015 - 02.2017
Graduate Clerk
KCB Bank Kenya Ltd
08.2011 - 12.2015
Team Leader
KCB Bank Kenya Ltd
04.2009 - 08.2011
Supply Chain Management -
University of Winnipeg
Master of Business Administration (MBA) - Strategic Management
University of Nairobi
Bachelor of Commerce - Marketing
University of Nairobi
High School Diploma - Kenya Certificate of Secondary Education (K.C.S.E)
Nakuru High School
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