Raymond J Guzman Jr
Desert Hot Springs
Summary
Dedicated worker with 15 years of experience. A year and half of experience in customer service and 3 years of management experience at my previous job with fedex ground. Safety first mentality in the workplace. Also someone who leads by example. Especially if training a new employee.
Overview
18
18
years of professional experience
Work History
Sr operations administrator
Fedex Ground
North Palm Springs
09.2025 - Current
- Responsible for performing the clerical administrative functions of the operational areas. Including Linehaul
- Records management
- Quality assurance
- Customer service.
- Tended to damaged and incorrectly addressed packages, in a timely manner to optimize delivery time.
Warehouse Associate
Amazon
Beaumont
04.2024 - 12.2024
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Communicated effectively with team members on matters related to work assignments.
Operations Manager
FedEx Ground
North Palm Springs
10.2020 - 01.2024
- Responsible for hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
- Plans, organizes, staffs, directs and controls specific day-to-day operations
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
- Analyzes operational performance through direct observation, interpretation of reports in collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis.
Operations Admin
FedEx Ground
North Palm Springs
12.2018 - 10.2020
- Responsible for performing the clerical administrative functions of the operational areas. Including Linehaul
- Records management
- Quality assurance
- Customer service.
- Tended to damaged and incorrectly addressed packages, in a timely manner to optimize delivery time.
- Served as a customer's first line of contact for a variety of services.
Ph Handler
FedEx Ground
North Palm Springs
05.2008 - 12.2018
- Sorted packages and put them on pallets
- Adhered to all warehouse safety guidelines
- Reported any issues to any members of management
- Loaded and uploaded packages
- Followed all written and verbal instructions
- Prepared packages for delivery using scanners and handheld printers.
- Used common warehouse tools, using pallet jacks, dollies, and conveyor systems.
Assembly Line Worker
Contact Decor
Thousand Palms
11.2013 - 11.2013
- Assembled wooden boxes for storage.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CASkills
- Customer Service
- Positive demeanor
- Quality Assurance
- Schedule Management
- Staff Training
- Staff Development
- Operations Oversight
- Process improvement
- Performance management
Timeline
Sr operations administrator
Fedex Ground
09.2025 - Current
Warehouse Associate
Amazon
04.2024 - 12.2024
Operations Manager
FedEx Ground
10.2020 - 01.2024
Operations Admin
FedEx Ground
12.2018 - 10.2020
Assembly Line Worker
Contact Decor
11.2013 - 11.2013
Ph Handler
FedEx Ground
05.2008 - 12.2018
High School Diploma -
Desert Hot Springs High School