Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Raymond Hintz

Okanagan Falls

Summary

Dynamic courier professional with a proven track record at Purolator and Canada Post, excelling in route planning and package handling. Recognized for enhancing customer satisfaction through timely deliveries and exceptional communication. Committed to safety with a clean driving record, while effectively training new contractors to optimize efficiency and service quality.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Courier Contractor

Purolator
10.2016 - 03.2025
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
  • Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
  • Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
  • Streamlined the pick-up process by proactively organizing packages based on destination priority.
  • Negotiated resolutions with dissatisfied clients, reinforcing positive relationships between the company and its customers.
  • Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
  • Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
  • Improved overall workflow by collaborating with warehouse staff to ensure efficient loading processes for daily dispatches.
  • Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Verified package information to check for accuracy and completeness.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Drove safely at all times to avoid accidents and harm.

Courier Contractor

Canada Post
09.2010 - 02.2016
  • As an owner and operator of a transportation company, provided exemplary service for parcel pickup and delivery and mail bag drop for letter carriers.
  • Maintained a fleet of cargo vans to provide safe transport of items.
  • Hired responsible and reliable employees to carry out the services provided by the company.
  • Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
  • Assisted customers with package tracking inquiries, providing accurate information on delivery status.
  • Improved overall workflow by collaborating with warehouse staff to ensure efficient loading processes for daily dispatches.
  • Followed company policies and procedures during shift.
  • Managed delivery routes for optimal use of time and fuel.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Courier

B&L Trucking
01.1986 - 09.2010
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Education

High School Diploma -

Penticton Secondary School
Penticton, BC
06-1980

Skills

  • Package handling
  • Punctuality
  • Deadline oriented
  • Route planning
  • Vehicle maintenance
  • Delivering time-sensitive specimens
  • Courier training
  • Scanning device operation
  • Punctuality and reliability
  • Delivery and pickup
  • Hazmat protocols
  • Clean driving record

Languages

English
Professional Working

Certification

Dangerous Goods Certificate

Timeline

Courier Contractor

Purolator
10.2016 - 03.2025

Courier Contractor

Canada Post
09.2010 - 02.2016

Courier

B&L Trucking
01.1986 - 09.2010

High School Diploma -

Penticton Secondary School

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Raymond Hintz