Raymond Hernandez
Pacoima
Summary
Results-driven Loaner Car Agent skilled in customer satisfaction and inventory management. Ensures efficient loan agreements and effective communication with insurance adjusters. Demonstrates strong organizational and time management skills while maintaining high customer satisfaction. Ready to enhance operational efficiency and contribute to team success.
Overview
6
6
years of professional experience
Work History
Loaner Car Agent / Porter / Greeter
Keyes Mercedes
Van Nuys
09.2022 - Current
- Tracked and managed inventory of loaner vehicles to ensure availability for customers.
- Verify driver’s licenses and insurance for all customers receiving loaners.
- Prepare and complete vehicle loaner agreements.
- Coordinated communication with insurance adjusters regarding damage claims for customer vehicles.
- Enhanced customer satisfaction by providing timely assistance and support with loaner vehicles.
Runner/ Busser/Head Hostess
Rattler's Bar B Que
Santa Clarita
04.2021 - 09.2022
- Managed reservations and to-go orders over the phone, ensuring accurate wait times for enhanced guest satisfaction.
- Answered customer inquiries about hours, seating, and menu details, facilitating informed dining choices.
- Assigned guests to tables based on needs and section rotation, optimizing seating efficiency and guest experience.
- Supported servers, food runners, and bussers to maintain seamless dining operations and guest readiness.
Box Handler/Warehouse Sorter
UPS
Sylmar
09.2020 - 10.2021
- Assembled standardized testing units, ensuring high quality and accuracy for optimal performance.
- Conducted detailed inspections to verify machining finishes and dimensions, contributing to product reliability.
- Transported parts manually and with mechanical lifting aids.
- Executed assembly operations, upholding quality and safety standards to support operational efficiency.
Education
High School Diploma -
Vaughn High School
Pacoima, CA10-2020
Skills
- Loan agreement preparation
- Driver verification
- Customer satisfaction
- Inventory management
- Front of House Management
- Adjuster communication
- Relationship management
- PPE Guideline Compliance
- Creative Problem Solving
- Time management
- Multitasking
- Highly Organized
- Flexible & Adaptable
- Self-Motivated
- Team Player
- Strong Verbal & Written Communication
- Friendly demeanor
- Reliable & Trustworthy
Timeline
Loaner Car Agent / Porter / Greeter
Keyes Mercedes
09.2022 - Current
Runner/ Busser/Head Hostess
Rattler's Bar B Que
04.2021 - 09.2022
Box Handler/Warehouse Sorter
UPS
09.2020 - 10.2021
High School Diploma -
Vaughn High School