Raymond Gonzalez
Santa Ana
Summary
Experienced and adaptable professional with a strong dual background in high-volume retail sales and private asset protection. Proven track record of driving store revenue through persuasive product presentation, exceptional customer engagement, and a deep understanding of consumer needs. Complementing this commercial skill set is extensive experience as a private security guard, where maintaining a vigilant presence, managing access control, and mitigating risks are paramount. Highly skilled at defusing tense situations with exceptional conflict-deescalation techniques while maintaining a welcoming, customer-centric environment. This unique combination of robust communication and proactive situational awareness ensures both an excellent customer experience and top-tier operational security.
Overview
4
4
years of professional experience
Work History
Private Security Officer
Securitas Security Services USA
07.2025 - Current
- Monitored premises to ensure safety and security of individuals and property.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Responded promptly to alarms and emergency situations, coordinating with local authorities.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
Visual Security Officer
Macy's
03.2024 - 03.2025
- Monitored surveillance systems to detect and respond to security incidents promptly.
- Conducted regular patrols of premises to ensure safety and security compliance.
- Collaborated with team members to develop effective loss prevention strategies.
- Assisted in training new staff on security protocols and emergency response procedures.
- Documented and reported security breaches and incidents for further investigation.
- Engaged with customers to provide assistance while maintaining a secure environment.
- Participated in emergency drills, enhancing preparedness for potential threats.
- Implemented effective loss prevention strategies by monitoring high-value merchandise areas closely.
- Enhanced security measures by conducting routine patrols and monitoring CCTV systems.
Sales Associate
Vons Grocery Store
02.2023 - 01.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained organized merchandise displays, contributing to an appealing store environment.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Monitored inventory levels and communicated needs to management, supporting operational efficiency.
- Built relationships with customers to encourage repeat business.
Sales Associate
Petco
04.2022 - 01.2023
- Trained new associates on sales techniques and customer service standards, fostering team development.
- Implemented promotional strategies to increase product visibility and drive sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Associate of Science - Computer Science
Santa Ana College
Santa Ana, CA06-2024
Skills
- Patrolling techniques
- Physical fitness
- Event security
- Incident documentation
- Work ethic
- Punctuality
- Verbal and written communication
- Conflict resolution
- Security protocols
- De-escalation techniques
- Public safety
- Workplace safety
- Time management skills
- Cash handling
- Customer service excellence
Languages
English
Native or Bilingual
Timeline
Private Security Officer
Securitas Security Services USA
07.2025 - Current
Visual Security Officer
Macy's
03.2024 - 03.2025
Sales Associate
Vons Grocery Store
02.2023 - 01.2024
Sales Associate
Petco
04.2022 - 01.2023
Associate of Science - Computer Science
Santa Ana College