Mae Legaspi Favis
Markham,Ontario
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Visual Merchandising Team Lead
Sporting Life
11.2018 - 05.2024
- Manage team within a high volume store with members consistently achieving 90% in performance ratings
- Ensure team members build and grow within their roles by providing actionable and constructive feedback when needed
- Responsible for overseeing all in store marketing strategies and initiatives
- Establish and review KPI results with head office to identify opportunities and areas of improvement
- Facilitate training for all levels of store operations from management to front line support
- Conducted regular store audits to ensure compliance with company policies and visual presentation standards.
- Analyzed sales data and customer feedback to make informed decisions on product placement and display effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Window Stylist/Visual Merchandiser
Holt Renfrew Flagship
05.2013 - 11.2018
- Implemented exciting, authoritative, cutting-edge visual presentations through storefront as well as in-store visual strategies
- Collaborated with partners within various departments and external vendor specialists in merchant designated departments to execute visual directives, promote brand visibility and drive business
- Managed planning and the successful execution of visual presentations for special store events including designer personal appearances, trunk shows and charity events
- Met and exceeded event sales targets
- Provided interim merchandising coordinator duties including payroll, scheduling, invoices and purchase orders
Senior Team Lead/Visual Merchandiser
Mendocino Clothing
04.2007 - 12.2012
- Developed window displays and departmental visual execution plans, programs and budgets for the chain (over thirteen stores)
- Conducted store visits to ensure consistent visual impact of ever-changing merchandise departments, gather and analyze store deficiencies and regional needs
- Facilitated store closings, re-openings, new store builds and renovations
- Conceptualized store standards guides and created training programs based on corporate merchandising and presentation standards
- Recruited, hired, trained, mentored and developed new staff to promote productivity and commitment to friendly service.
Education
Diploma - Fashion Arts
Humber College
Etobicoke05.2006
Skills
- Leadership/Management
- Project Management
- Visual Merchandising
- Marketing Implementation
- Creative Strategies
- Orientating and Training
Previous Experiences
Senior Visual Stylist (Display Attic Toronto-January 2006-May 2007)
Sales Associate/ Store Support (BEBE Toronto-Oct 2004 - Mar 2007)
Certification
St John's Ambulance Toronto CSA Certified
Timeline
Visual Merchandising Team Lead
Sporting Life
11.2018 - 05.2024
Senior Window Stylist/Visual Merchandiser
Holt Renfrew Flagship
05.2013 - 11.2018
Senior Team Lead/Visual Merchandiser
Mendocino Clothing
04.2007 - 12.2012
Diploma - Fashion Arts
Humber College
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