Raymond Elaiho
Customer and Sales Associate
Nova Scotia, Canada,Canada
Summary
Diligent customer service and sales associate, bringing over 10 years of experience in operations, customer care, sales , organizational development and team building. Proficient in planning, coordinating and executing successful profit strategies and customer satisfaction. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.
Overview
20
20
years of professional experience
Work History
Operations Manager
Jubilee Investment Nig Ltd
Benin, Nigeria
02.2015 - 07.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Ensured smooth coordination of all sales and customer care services.
- Organise regular training and retraining of all sales and customer service personnel.
- Personal interaction with clients to get feedback on customer satisfaction or complaints.
- Interphase with senior management to create best practices with regard to competitors.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Customer Service Representative
Jubilee Investment Nig Ltd
Benin , Nigeria
02.2002 - 01.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Effectively communicated with customers about account changes, new products, services and potential upgrades.
Team Supervisor
Jubilee Investment Nig Ltd
Benin, Nigeria
02.2009 - 02.2015
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
- Initiated timely response to emails, voicemails and written correspondence.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
Education
Certificate Of Learning - Entrepreneurship
Project Management Institute
09.2020
Bsc - Microbiology
Ambrose Ali University
Edo State, Nigeria.2000
West African Examinations Council -
University of Benin Demonstration Secondary School
Benin City,Edo State, Nigeria 1995
Skills
- Courteous with Strong Service Mindset
- Call Documentation
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Electronic Information Systems
- Inbound and Outbound Calling
- Computer Proficiency
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Promoting Brand and Company Identity
- Policy and Procedure Adherence
- Sales Expertise
Timeline
Operations Manager
Jubilee Investment Nig Ltd
02.2015 - 07.2022
Team Supervisor
Jubilee Investment Nig Ltd
02.2009 - 02.2015
Customer Service Representative
Jubilee Investment Nig Ltd
02.2002 - 01.2009
Certificate Of Learning - Entrepreneurship
Project Management Institute
Bsc - Microbiology
Ambrose Ali University
West African Examinations Council -
University of Benin Demonstration Secondary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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