Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raymond David

Brampton,ON

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Team Operations Lead

Canada Worldwide Services Inc.
09.2014 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Willing to flexible work different shifts (days, evenings, nights, weekends, holidays)


Education

Associate of Science - Science

University of Punjab
Lahore, Pakistan

Skills

    Diligent, Deadline Driven

    Persuasive, Results Oriented

    Communicator, Decisive,

    Organized, Detail Oriented

    Problem Solver, Resourceful

    Self motivated, Team player

    Excellent Analytical Abilities

    Proficient in Excel, Word, & PowerPoint

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Team Operations Lead

Canada Worldwide Services Inc.
09.2014 - Current

Associate of Science - Science

University of Punjab
Raymond David