Raymond Cheek
Pomona
Summary
Professional service professional with strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and focus on teamwork to achieve optimal results. Expertise includes handling customer inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and ability to thrive in dynamic environments.
Overview
14
14
years of professional experience
Work History
All Brands Service Agent
TravCorp USA Inc.
03.2023 - 11.2023
- Guide Business Partners as well as Direct Customers in creating travel plans and flight itineraries.
- Responsible for sensitive and personal information in order to fulfill requests or requirements fulfilled without embarrassment.
- Responsible record keeping and time management in order to follow up with Clients in various Time Zones.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Disney Special Events — VIP Host and Trainer
The Walt Disney Company
03.2012 - 11.2022
- Coordinate and organize VIP Tour Services, Tour Guides, entertainment offerings, dining, logistics, and itineraries.
- Act as Premium VIP Concierge for High Profile Guests
- Collaborated with cross-functional teams to deliver exceptional guest experiences and meet venue goals.
- Represented Disney at special events, including Disney Studio Movie Premieres, Social Media Filming, and D23 Expo Conventions.
- Offered exceptional customer service and coordination for planning visits and events
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
Guest Relations Host
The Walt Disney Company
06.2011 - 11.2022
- Directed Cast Members to offer quality service to enhance customer experience and satisfaction levels
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Acted as mentor and trainer for new coordinators and employees
QA Tester
Nelson Staffing, Sony Interactive(SCEA)
08.2009 - 05.2011
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
- Developed detailed test cases based on business requirements documents, ensuring accurate coverage of all functionalities under review.
Education
High School Diploma -
Tabernacle Christian Academy
San Diego, CA06-2006
No Degree - Humanities
Grossmont College
El Cajon, CANo Degree - Radiologic Technology
Mt. San Antonio College
Walnut, CASkills
- Fast paced and sensitive problem assessment and solution creation
- Empathetic tense situation de-escalation
- Premium Customer Service
- Team collaboration
LANGUAGES
English
Timeline
All Brands Service Agent
TravCorp USA Inc.
03.2023 - 11.2023
Disney Special Events — VIP Host and Trainer
The Walt Disney Company
03.2012 - 11.2022
Guest Relations Host
The Walt Disney Company
06.2011 - 11.2022
QA Tester
Nelson Staffing, Sony Interactive(SCEA)
08.2009 - 05.2011
High School Diploma -
Tabernacle Christian Academy
No Degree - Humanities
Grossmont College
No Degree - Radiologic Technology
Mt. San Antonio College
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