RAYMOND CHAVIS
Pittsburg
Summary
Results-driven professional with over 10 years of diverse leadership experience, consistently achieving key performance indicators. Focus on ensuring client satisfaction, improving financial performance, developing employees, and effectively managing various operations. Proven ability to create actionable plans that support organizational goals and drive client-centric engagement strategies that provide value and continuity. Excellent communication skills to effectively collaborate with colleagues and executive management at all levels of the organization.
Overview
13
13
years of professional experience
Work History
DIRECTOR, PARKING & TRANSPORTATION
Golden State Warriors
12.2022 - Current
- Developed and executed comprehensive parking and transportation plans to meet the organization's goals, objectives, and KPI's
- Developed and executed comprehensive parking and transportation plans to accommodate large crowds during events and ensure smooth traffic flow
- (lowered ingress & egress times by 30 mins)
- Leading a team of parking and transportation professionals, providing guidance and support to achieve departmental goals and objectives
- (3 direct & 30 indirect)
- Established and maintained relationships with local authorities, transportation providers, and community stakeholders to address traffic management issues and enhance transportation options
- Oversee the operation and maintenance of the parking facilities, including parking lots, garages, and valet services, to maximize capacity and revenue
- Collaborates with other senior leaders to develop pricing strategies and promotional campaigns to optimize revenue generation
- (increased revenue by 73%)
- Implemented technology solutions, such as parking management systems and mobile apps, to streamline operations and enhance the fan experience
- Provides insight on industry trends and best practices to identify opportunities for innovation and continuous improvement in parking and transportation services
- Ensure compliance with all regulatory requirements and safety standards related to parking and transportation operations
- Develop and manage departmental budgets, ensuring financial sustainability and accountability
- (5+ Million operational budget)
SVP OF OPERATOR STRATEGY & EXPERIENCE/ADVISOR
PIED PARKER
08.2020 - Current
- Closed multiple deals to contribute to a valuation of $100M
- Worked with engineering on initial development of the UX & UI interface for the Pied Parker Product, including the customer dashboard
- Worked with the product team on testing the mobile app to enhance the LPR feature of the software for speed and accuracy
- Responsible for growing the company within the parking industry by going through the full sales cycle
- (inside and outside sales) and leading contract negotiations
- Conducted live demos of the product offering to owners and parking operators, as well as created proposals for clients who were interested in the Pied Parker platform
REGIONAL SALES MANAGER, NORTHERN CALIFORNIA
TIBA PARKING SYSTEMS
01.2021 - 12.2022
- Manage a $2.2M quota, initially closing $1.2M during ramp
- Manage full sales cycle in a land to expand function in the Northern California region
- Customize, deliver, and demo TIBA’s product, which includes hardware and software
- Conduct site visits to review the current setup in place and identify client needs
- Present to ownership groups, property managers, and parking operators to show the advancements made in the parking equipment industry and why TIBA is an industry leader in technology
AREA MANAGER
ACE PARKING MANAGEMENT
11.2018 - 03.2020
- Managed 11 locations with a mixed use of commercial valet, hotel, and residential buildings, with an operating budget of $10 million
- Trained and coached over 50 employees in a multi-shift environment
- Analyzed financial data to build on strengths, and weaknesses, noting any variances
- Trained Managers and Supervisors in recognizing and influencing their business by understanding financial reports and acting on the knowledge
- Ensured that all productivity numbers, marketing and budgets are consistently met
- Prepared employee performance evaluations and provided salary recommendations
- Maintained a collaborative and productive internal relationships with corporate offices/departments and other regions as well as divisions
SENIOR ACCOUNT MANAGER (Promotion)
SP+ (STANDARD PARKING)
11.2017 - 11.2018
- Managed a portfolio of 19 parking garages with an operating budget of over $20M
- Managed and facilitated the implementation of a new 1,200 space Walnut Creek Transit Village parking garage
- Facilitated the implementation of Parkmobile, a new pay-by-plate app for daily/monthly parking permits
- Implemented/recommended the vendor for the completion of a new Parking Guidance System, which included design and installation of new wayfinding signage
- Supervised/coached the day to day activities of 75 employees, including managers, supervisors, and attendants, including payroll
- Developed/recommended various pricing/volume strategies to maximize revenue
- Provided accurate data and input into the budget process and assisted in the annual budget preparation and the re-forecasting process
SENIOR FACILITY MANAGER
SP+ (STANDARD PARKING)
04.2016 - 11.2017
- Managed a portfolio of 12 parking garages with an operating budget of $10.7 million dollars in downtown San Francisco
- Supervised; trained and coached over 50 employees to ensure all locations were running effectively and in-line with company guidelines
- Managed and went over the RFP process with upper management to make sure we were the most competitive suiters for each project
- Collaborated and managed subcontractors
- Managed/monitored online parking platforms ensuring maximum exposure
- Applications used were; SpotHero, Park Wiz, Park Mobile, Parking Panda
- Conducted quarterly rate surveys of competition in order to stay competitive
- Managed and completed all employees' performance evaluations
AREA MANAGER
LAZ PARKING
06.2015 - 03.2016
- Managed the day to day operations of 8 garage locations and 1 shuttle operation in Walnut Creek and Concord
- Provided daily, weekly and monthly communication to all employees and customers to deliver information on schedules, significant updates, and system-wide changes
- Supervised, trained and coached 15 employees to ensure all locations were up to par
- Managed the operating budget for all garage locations and prepared weekly and monthly revenue reports to be sent over to various clients
- Implemented new programs to maximize efficiency and customer satisfaction; for example, launched a free after hours parking program to increase business
- Prepared and delivered daily, weekly, and monthly revenue and occupancy reports for each location to the City manager of Walnut Creek
- Implemented LEED initiatives (i.e
- EV charging stations, LED fixtures and bulbs)
- Managed completion of all employees' performance evaluations and any other forms of documentation as they related to performance
OPERATIONS MANAGER
ACE PARKING
09.2012 - 05.2015
- Managed and operated 1 valet and 3 parking locations with 1000+ parking stalls with multi-levels of parking, with an operating budget of $3.1 million dollars
- Operated the day to day aspects of the business ensuring that quality customer service was always the key focus, particularly for our tenants
- Forecast the parking capacity based on demand and coordinate additional resources
- Reviewed financial statements, initiated monthly audits, calculated monthly revenue and oversaw employee expense reports
- Partnered with property management to maximize profits and find cost-cutting options
- Managed accurate and timely invoicing system to ensure all revenue was accounted
Education
Bachelor’s Degree, B.A. - Business Administration
Dominican University
01.2009
Skills
- Communication
- Demo Presentations
- B2B & B2C
- Adaptability
- Problem-Solving
- Creativity
- Attention to Detail
- Customer Service
- Time Management
- Leadership
- Management skills
Timeline
DIRECTOR, PARKING & TRANSPORTATION
Golden State Warriors
12.2022 - Current
REGIONAL SALES MANAGER, NORTHERN CALIFORNIA
TIBA PARKING SYSTEMS
01.2021 - 12.2022
SVP OF OPERATOR STRATEGY & EXPERIENCE/ADVISOR
PIED PARKER
08.2020 - Current
AREA MANAGER
ACE PARKING MANAGEMENT
11.2018 - 03.2020
SENIOR ACCOUNT MANAGER (Promotion)
SP+ (STANDARD PARKING)
11.2017 - 11.2018
SENIOR FACILITY MANAGER
SP+ (STANDARD PARKING)
04.2016 - 11.2017
AREA MANAGER
LAZ PARKING
06.2015 - 03.2016
OPERATIONS MANAGER
ACE PARKING
09.2012 - 05.2015
Bachelor’s Degree, B.A. - Business Administration
Dominican University
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