Summary
Overview
Work History
Education
Skills
Career Achievements
Timeline
Generic

Raymond Carrol

Calgary,AB

Summary

Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

Overview

6
6
years of professional experience

Work History

Data Entry Clerk

AVIS
Calgary, AB
10.2022 - Current
  • Maintained contract management systems to ensure the accuracy of all contractual data.
  • Ensured that all changes to existing contracts were documented properly in accordance with legal requirements.
  • Collaborated with other departments to resolve issues regarding incorrect data.
  • Followed up after each completed rental to check on satisfaction and offer additional support to maximize brand loyalty.
  • Organized files according to established procedures for easy retrieval later on.
  • Processed customer deposits and withdrawals accurately and efficiently.
  • Verified cash, checks, and other documents for accuracy.
  • Assisted customers with account inquiries and problem resolution.

Claims Associate

AVIS
Calgary, AB
06.2022 - Current
  • Gathered proper documentation and data to prepare claims for submission.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Investigated potentially fraudulent claims with a focus on thoroughness, quality, and cost control.
  • Explained loss coverage, assisted policyholders with itemizing damages, and coordinated alternative arrangements.
  • Managed team members effectively to meet high production standards with accurate results.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.
  • Attended training and educational seminars to enhance knowledge and credentials.

Rental Sales Agent

AVIS
Calgary, AB
06.2022 - Current
  • Processed rentals and collected associated payments.
  • Drafted contracts, explained terms to customers and acquired signatures.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Resolved customers' complaints regarding products or services.
  • Reviewed daily sales transactions and analyzed for errors.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.

Ice Cream Scooper/Event Coordinator/Administrator

Village Ice Cream
Calgary, AB
03.2018 - 02.2022
  • Served and scooped ice cream, following sizing specifications.
  • Inventoried and ordered supplies for the office.
  • Organized venues, budgets, guest lists, catering, and event timelines.
  • Oversaw event logistics, venue scheduling, and accommodations.
  • Coordinated vendors, timelines, and budgets for events.
  • Developed diagrams and floor plans with event setup requirements.
  • Hired, trained, and supervised volunteers and support staff required for events.
  • Followed up with customer accounts to resolve unpaid or past-due accounts.
  • Appraised, forecasted, and determined conditions and strategies to achieve goals and objectives.

Education

Certificate - Marketing/Consumer Studies/Security

AVIS

Bachelor of Science - Computer Science Major And Biology Minor

University of Calgary
Calgary, AB
10.2022

Diploma - Surface And Mineral Land Administration

SAIT
Calgary, AB
06.2017

High School Diploma -

Notre Dame High School
Calgary, AB
06.2015

Skills

  • Advanced clerical knowledge
  • Word Processing
  • Proficient with Microsoft Suite
  • Technical Support
  • Invoice Processing
  • Insurance processing
  • Error identification
  • Budgeting and Expenditures
  • Profitability Assessments
  • Issue and Complaint Resolution
  • Month-End Documentation
  • Collections and Invoice Processing

Career Achievements

  • Achieved Top 10 NPS in Canada consistently at AVIS
  • Project Revenue Increase Rewarded from AVIS
  • Driven Client Satisfaction Rewarded from AVIS

Timeline

Data Entry Clerk

AVIS
10.2022 - Current

Claims Associate

AVIS
06.2022 - Current

Rental Sales Agent

AVIS
06.2022 - Current

Ice Cream Scooper/Event Coordinator/Administrator

Village Ice Cream
03.2018 - 02.2022

Certificate - Marketing/Consumer Studies/Security

AVIS

Bachelor of Science - Computer Science Major And Biology Minor

University of Calgary

Diploma - Surface And Mineral Land Administration

SAIT

High School Diploma -

Notre Dame High School

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Raymond Carrol