RAYMOND APPIAH
Sydney,Canada
Summary
Adept at driving market expansion and client retention, I leveraged sales expertise and superior customer service at Dorcas Bakery to significantly enhance market share. My tenure at Fumesua Anglican JHS honed my leadership and communication skills, ensuring team success. Specializing in risk mitigation and relationship building, I consistently achieve continuous improvements and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Distribution and Sales Manager
Dorcas Bakery
Kumasi
09.2017 - 09.2024
- Developed and implemented sales strategies to increase market share.
- Increased client retention by providing superior customer service.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Identified and developed new markets for products or services.
National Service
Fumesua Anglican JHS
09.2017 - 08.2018
- Taught social studies
- Headed the library
- Assisted the sports master to win our zonal school games
- Served as the secretary to the Headmaster
Education
Tourism and Hospitality Management studies -
Cape Breton University
12.2027
Social Science Education -
University of Education, Winneba
07.2017
West Africa Senior High School Certificate Examination (WASSCE) -
Juaben Senior High School
05.2012
Skills
- Risk mitigation
- Order management
- Sales expertise
- Team oversight
- Continuous improvements
- Relationship building
- Superb time management
- Verbal and written communication
Languages
English, Full Professional
Certification
- Basic Workplace First Aid -CPR and AED issued by St. John Ambulance on September 19, 2024.
- Forklift Operator issued by St. Augustine Forklift Training Centre (Ghana) on June 20, 2022
Languages
English
Full Professional
References
References available upon request.
Timeline
Distribution and Sales Manager
Dorcas Bakery
09.2017 - 09.2024
National Service
Fumesua Anglican JHS
09.2017 - 08.2018
Tourism and Hospitality Management studies -
Cape Breton University
Social Science Education -
University of Education, Winneba
West Africa Senior High School Certificate Examination (WASSCE) -
Juaben Senior High School