Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
References
Timeline
Generic

RAYMOND APPIAH

Sydney,Canada

Summary

Adept at driving market expansion and client retention, I leveraged sales expertise and superior customer service at Dorcas Bakery to significantly enhance market share. My tenure at Fumesua Anglican JHS honed my leadership and communication skills, ensuring team success. Specializing in risk mitigation and relationship building, I consistently achieve continuous improvements and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Distribution and Sales Manager

Dorcas Bakery
Kumasi
09.2017 - 09.2024
  • Developed and implemented sales strategies to increase market share.
  • Increased client retention by providing superior customer service.
  • Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
  • Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
  • Identified and developed new markets for products or services.

National Service

Fumesua Anglican JHS
09.2017 - 08.2018
  • Taught social studies
  • Headed the library
  • Assisted the sports master to win our zonal school games
  • Served as the secretary to the Headmaster

Education

Tourism and Hospitality Management studies -

Cape Breton University
12.2027

Social Science Education -

University of Education, Winneba
07.2017

West Africa Senior High School Certificate Examination (WASSCE) -

Juaben Senior High School
05.2012

Skills

  • Risk mitigation
  • Order management
  • Sales expertise
  • Team oversight
  • Continuous improvements
  • Relationship building
  • Superb time management
  • Verbal and written communication

Languages

English, Full Professional

Certification

  • Basic Workplace First Aid -CPR and AED issued by St. John Ambulance on September 19, 2024.
  • Forklift Operator issued by St. Augustine Forklift Training Centre (Ghana) on June 20, 2022

Languages

English
Full Professional

References

References available upon request.

Timeline

Distribution and Sales Manager

Dorcas Bakery
09.2017 - 09.2024

National Service

Fumesua Anglican JHS
09.2017 - 08.2018

Tourism and Hospitality Management studies -

Cape Breton University

Social Science Education -

University of Education, Winneba

West Africa Senior High School Certificate Examination (WASSCE) -

Juaben Senior High School
RAYMOND APPIAH