Raymond Ali
Sacramento
Summary
Experienced Assistant Manager with a proven track record in leadership, customer service, and store operations. Successfully managed daily operations, improved team performance, and ensured smooth business processes over a 4-year period. Skilled in staff supervision, scheduling, conflict resolution, sales, accounting, and inventory management. Committed to developing motivated teams that exceed performance goals and deliver outstanding customer interactions while uplifting struggling companies to achieve sustained growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Handel's Homemade Ice Cream
10.2023 - Current
- Supervised and managed a team of 30+ employees, ensuring efficient operations, excellent customer service, and a positive work environment.
- Resolving customer complaint issues quickly to maintain satisfaction of the customer and loyalty.
- Oversee inventory control for ice cream ingredients, toppings, cones, and packaging materials.
Safe Technician's Assistant
Independant Contract
01.2020 - 09.2023
- Safely maneuvered safes of all sizes, operating various types of safes, using basic hand tools and ratchet straps.
- Utilized computers and mobile devices, maintaining detailed records, and providing quality customer service.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Bank Teller
Wells Fargo
01.2021 - 10.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
No Degree - Business Finance
Consumes River College
Sacramento, CA06-2026
Diploma - undefined
Elk Grove High School
Elk Grove, CA05.2019
Skills
- Team leadership
- Talent acquisition and assessment
- Cash drawer management
- Performing inventory audits
- Budget management
- Compassion and Teamwork
- Service excellence
Timeline
Assistant Manager
Handel's Homemade Ice Cream
10.2023 - Current
Bank Teller
Wells Fargo
01.2021 - 10.2021
Safe Technician's Assistant
Independant Contract
01.2020 - 09.2023
Diploma - undefined
Elk Grove High School
No Degree - Business Finance
Consumes River College
Similar Profiles
Sierra SutterSierra Sutter
Team Member at Handel's Homemade Ice CreamTeam Member at Handel's Homemade Ice Cream
Lauren HowellLauren Howell
Shift Manager at Handel's Homemade Ice CreamShift Manager at Handel's Homemade Ice Cream
Cambrie OwenCambrie Owen
Food Service Worker at Handel's Homemade Ice CreamFood Service Worker at Handel's Homemade Ice Cream
Ishica BradleyIshica Bradley
Sales Associate at Ross Dress For LessSales Associate at Ross Dress For Less
Dominick LongDominick Long
Warehouse Worker at Goodwill IndustriesWarehouse Worker at Goodwill Industries