RAYMARK GULAPA
Courtenay,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Afni Philippines
06.2019 - 07.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
TaskUs Philippines
10.2017 - 05.2019
- Educated customers on special pricing opportunities and company offerings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Tier 1 Technical /Business Application Support
Convergy’s Philippines
08.2016 - 08.2017
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Troubleshot system errors and identified potential solutions.
Education
Associate of Science - Hotel And Restaurant Management
University of Perpetual Help System –DALTA
PHILIPPINES07.2010
High School Diploma -
Bacoor National High School
River Philip, NS03.2007
Skills
- Multi-Task Management
- Microsoft Excel
- Customer Consulting
- High-Energy Attitude
- Problem-Solving Abilities
- Positive and Professional
- Computer Proficiency
Additional Information
CHARACTER REFERENCES
Mr. Hero Masayda
Dietary Aide
Comox Valley Seniors Village
778-992-0800
Mr. Amiel Bernie Maritan
House Keeping Laundry
Comox Valley Senior Village
250-465-2757
Timeline
Customer Service Representative
Afni Philippines
06.2019 - 07.2023
Customer Service Representative
TaskUs Philippines
10.2017 - 05.2019
Tier 1 Technical /Business Application Support
Convergy’s Philippines
08.2016 - 08.2017
Associate of Science - Hotel And Restaurant Management
University of Perpetual Help System –DALTA
High School Diploma -
Bacoor National High School
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