Raylene Po
Lloydminster,AB
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
33
33
years of professional experience
Work History
Owner/Operator
Plenty Hotel
Plenty, SK
10.2015 - 07.2025
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed and implemented standard operating procedures for service delivery.
- Trained staff on operational processes and customer interaction techniques.
- Coordinated inventory management, optimizing stock levels to reduce waste.
- Oversaw scheduling of staff shifts to align with peak business hours.
- Maintained compliance with health and safety regulations in all operations.
- Managed day-to-day business operations.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Customer Service Representative
Royal Bank
Lloydminster, AB
08.1992 - 10.2015
- Resolved customer inquiries efficiently through phone and online channels, ensuring high satisfaction levels.
- Educated customers on banking products, fostering informed decision-making and increased engagement.
- Collaborated with team members to streamline communication processes, improving response times and accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
HR Coordinator
Hi-West, Concord and Tervita Well Servicing
Lloydminster, AB
08.1995 - 09.2015
- Developed and maintained employee onboarding programs, ensuring compliance with organizational policies and procedures.
- Implemented employee engagement initiatives, promoting retention strategies and enhancing workplace morale.
- Collaborated with cross-functional teams to address workforce planning needs, aligning talent acquisition with business goals.
- Analyzed employee feedback to identify trends, recommending actionable improvements to enhance workplace satisfaction.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Recruited top talent to maximize profitability.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Managed HRIS updates, improving data accuracy and accessibility for payroll and benefits administration.
- Conducted regular training sessions on HR policies, fostering a culture of compliance and awareness among staff.
Education
Accounting Technician -
Reeves Business College
Lloydminster, ABSkills
- Operations management
- Hiring
- Business planning
- Staff training and development
- Staffing
- Inventory management
- Cost management
- Cashflow management
- Finance management
- Strong work ethic
- Decision-making
- Customer service
Timeline
Owner/Operator
Plenty Hotel
10.2015 - 07.2025
HR Coordinator
Hi-West, Concord and Tervita Well Servicing
08.1995 - 09.2015
Customer Service Representative
Royal Bank
08.1992 - 10.2015
Accounting Technician -
Reeves Business College