RAYLENE PARDY

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Collected, handled and documented payments for travel services and associated feels.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
• Followed up with customers to increase customer service with travel plans.
• Updated and maintained customer databases to increase customer retention.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Reservation agent - booked flights, reserved seats and rescheduled passengers to provide superior customer service.

SysAio CRS system

Custom service / Customer recovery

Reviewed ticketed reservations, checked for mistakes , errors and glitches .

• Booked transportation and hotel reservations, used central reservations system and GDS
• Managed all aspects of travel planning for clients, including researching and booking flights, hotels, car rentals, and activities
• Collected payment for transportation and accommodations from customer
• Created and managed a database of customer profiles, preferences, and past travel records