Raylene Aguilar
Madera
Summary
Organized professional with experience in banking, retail leadership, and customer service. Skilled in Microsoft Office, data entry, and record keeping while ensuring confidentiality. Currently pursuing an Associate of Science in Health Information Technology, ready to leverage communication and organizational skills in remote administrative or healthcare roles.
Overview
8
8
years of professional experience
Work History
Bank Teller
Citizens Business Bank
Madera, CA
10.2023 - 04.2025
- Processed high-volume customer transactions, including deposits, withdrawals, check cashing, and loan payments with accuracy.
- Balanced cash drawer daily and maintained accurate financial records
- Counted, verified, and reconciled large amounts of cash while following bank policies and security procedures.
- Prepared and processed cashier's checks, money orders, and cash deposits.
- Assisted customers with account questions and resolved issues while providing excellent customer service.
- Worked efficiently in a fast-paced environment while meeting daily performance and accuracy goals.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Area Supervisor
DD's Discount Store
Madera, CA
09.2017 - 10.2023
- Supervised daily store operations while ensuring compliance with company policies and procedures.
- Led, trained, and coached team members to deliver excellent customer service.
- Assisted with cash office duties, including counting safe funds, balancing registers, and preparing bank deposits.
- Verified cash totals and investigated cash discrepancies while maintaining accurate financial records.
- Opened and closed the store while following company security procedures
- Coordinated inventory management to minimize shortages and maintain efficient store operations
- Resolved customers' concerns professionally while supporting a fast-paced retail environment
Education
Associate of Science - Health Information Technology
Fresno City College
Fresno, CASkills
- Cash Management
- Transaction Reconciliation
- Customer Service
- Data Entry
- Record keeping
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Computer Literacy
- Time Management
- Medical Terminology
- Confidentiality
Timeline
Bank Teller
Citizens Business Bank
10.2023 - 04.2025
Area Supervisor
DD's Discount Store
09.2017 - 10.2023
Associate of Science - Health Information Technology
Fresno City College