Rayleen Rodriguez
Santa Fe Springs
Summary
Dedicated and customer-focused professional with over 6 years of experience in customer service roles. Proven ability to handle diverse customer needs, resolve issues efficiently, and maintain a positive brand reputation. Seeking to leverage my experience as a Customer Care Advocate into a long-term, growth-focused position.
Overview
5
5
years of professional experience
Work History
Customer Care Advocate
Fashion Nova
Santa Fe Springs
10.2023 - 10.2024
- Provide exceptional service to customers via phone, & email,resolving inquiries and concerns in a timely manner.
- Address product inquiries, order status, and returns while maintaining a high level of customer satisfaction.
- Collaborate with the team to identify and implement improvements to the customer experience process.
- Developed strategies for improving customer service operations, policies and procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Target
Santa Fe Springs
10.2021 - 10.2023
- Managed customer inquiries, complaints, and returns both in-store and over the
phone. - Assisted in training new team members and improving the customer service experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Walmart
Santa Fe Springs
08.2019 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Frontier High
Whittier06-2019
Skills
- Call experience
- Strong communication and interpersonal skills
- Computer Proficiency
- Typing Efficiency
- Skilled in conflict resolution
- Organization and time management
- Experienced in Salesforce, CCtool, Gorgias, and Slack
- Microsoft, Word, Google Docs
- Training and Development
- Problem-solving
- First Aid/CPR
Timeline
Customer Care Advocate
Fashion Nova
10.2023 - 10.2024
Customer Service Representative
Target
10.2021 - 10.2023
Customer Service Representative
Walmart
08.2019 - 08.2021
High School Diploma -
Frontier High