RAYHANUL ISLAM
Sudbury,ON
Summary
Dynamic and result-driven sales professional across different functional areas with fifteen (15) years' experience in HR, distribution, Retail sales, Customer Service, and Outbound Telesales in the telecommunications and Garments industries. Leadership abilities and being highly focused to drive business performance. A proven track record of exceeding targets, delivering exceptional customer service, and contributing to the growth and success of the organization. Eager to take on new challenges, drive innovation, and deliver exceptional results while continuing to grow both professionally and personally in the dynamic field of any branch.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Sales Specialist | Outbound Tele Sales
NTT
12.2024 - Current
- Worked closely with cross-functional teams to develop innovative solutions tailored to diverse client needs.
- Proactively sought out opportunities for professional development within the field of technical sales.
- Identified potential clients through research and networking activities, expanding the company''s reach.
- Collaborated with stakeholder to design new product for winback customers to ensure seamless integration of new technologies into customer environments.
Maintenance Crew Member | Maintenance
Reliable Maintenance Products
02.2023 - 12.2024
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks.
- Monitored cleaning supplies and restocked as needed to maintain seamless operations.
- Followed health and safety protocols, ensuring a safe working environment for staff and visitors.
- Followed routine maintenance checklist.
Manager | HR & Admin
Rusha Apparels Sourcing Co.
07.2022 - 01.2023
- Managed recruitment, onboarding, and engagement activities, ensuring a seamless experience for new hires.
- Administered payroll, attendance, and employee records, maintaining accuracy and confidentiality.
- Developed and implemented office policies and procedures to streamline administrative operations.
- Coordinated with vendors and suppliers to ensure the smooth operation of office facilities.
- Ensured compliance with labor laws and organizational policies.
Territory Manager | Retail Sales and Distribution
Grameenphone Ltd.
09.2016 - 06.2022
- Managed and developed sales and distribution strategies across a designated territory.
- Supervised a network of distributors and retailers, ensuring optimal product availability and timely deliveries.
- Conducted market analysis to identify opportunities, adjust sales strategies, and achieve performance targets.
- Built and maintained strong relationships with retail partners, fostering loyalty and boosting repeat business.
- Led a team of sales, providing training, performance evaluations, and mentorship to enhance productivity.
- Monitored inventory levels and coordinated with supply chain teams to avoid stockouts or overstocking issues.
Senior Executive and Executive | Customer Service
Grameenphone Ltd.
02.2011 - 08.2016
- Led telesales operations, achieving and exceeding sales targets through sales strategies.
- Managed a high volume of calls, ensuring a professional and solutions-oriented approach to customer
- Trained and mentored team member to enhance team performance and adherence to best practices.
- Analyzed customer feedback to identify trends and recommend improvements to products and services.
Part-Time Employee| Company Secretary
Grameenphone Ltd.
03.2009 - 01.2011
- Provided support in the execution of Initial Public Offering (IPO) projects, ensuring compliance.
- Ensured 100% compliance with regulatory bodies, avoiding delays or penalties.
- Built strong relationships with stakeholders, facilitating smooth communication during the IPO process.
- Attend shareholder's query & perform reconciliation on account of dividend payment.
- Arrange AGM and participate the query of shareholder.
Education
Certificate - Investment Fund In Canada
Canadian Securities Institute
Ontario, Canada07-2025
MBA - Human Resource Management
United International University
Dhaka, Bangladesh04.2016
Skills
- Adaptability & Flexibility
- Analytical Proficiency
- Strategic Partnership
- Acquisition & Retention
- Negotiation Skills
- Performance Management
- Sales Expertise
- Teamwork and collaboration
- Problem-solving skills
- HR policies and procedures
- Competitor analysis
- Financial acumen
- Operational excellence
- Supply chain optimization
Certification
- Applied Marketing
- Sales Excellence Training
- Managing Human Resources in Organization
- HR Business Partner: Concept, Role & Competency
- STEP: Strive Towards Excellence
- Advance Level Sales Training For Contact Center
Languages
Bengali
Native or Bilingual
English
Full Professional
Expertisearea
- Customer Relationship Management
- Microsoft Office (PPT, Word, and Excel)
- Administrative Management
- Retail Sales and Distribution
- Customer Service
- Human Resource Management
- Communication
- Business Analytics
- Business Development
- Vendor Management
Timeline
Technical Sales Specialist | Outbound Tele Sales
NTT
12.2024 - Current
Maintenance Crew Member | Maintenance
Reliable Maintenance Products
02.2023 - 12.2024
Manager | HR & Admin
Rusha Apparels Sourcing Co.
07.2022 - 01.2023
Territory Manager | Retail Sales and Distribution
Grameenphone Ltd.
09.2016 - 06.2022
Senior Executive and Executive | Customer Service
Grameenphone Ltd.
02.2011 - 08.2016
Part-Time Employee| Company Secretary
Grameenphone Ltd.
03.2009 - 01.2011
- Applied Marketing
- Sales Excellence Training
- Managing Human Resources in Organization
- HR Business Partner: Concept, Role & Competency
- STEP: Strive Towards Excellence
- Advance Level Sales Training For Contact Center
Certificate - Investment Fund In Canada
Canadian Securities Institute
MBA - Human Resource Management
United International University
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