Summary
Work History
Education
Skills
Languages
Interests
Timeline
ADDITIONAL INFORMATION
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RAYHAN BRUCE

Montréal

Summary

Bilingual (English/French) customer service professional with 6+ years’ experience in high-volume service, security, and retail environments. Skilled in customer assistance, conflict resolution and de-escalation techniques to ensure safety and order Adaptable, reliable, and safety-focused in fast-paced, time-sensitive settings. Seeking to contribute to Air Canada as a Gate Agent.


Work History

Private Security Guard

ArcherGuards
  • Monitored traffic flow and ensured safety compliance in high-traffic public areas
  • Enforced security protocols per venue regulations
  • Assisted with wayfinding, access control, and incident resolution

Sales Associate

Calvin Klein
  • Delivered premium customer service and resolved inquiries effectively
  • Guided clients in product selection and styling
  • Maintained visual merchandising and operational readiness

Sales Associate

Foot Locker
  • Provided specialized product recommendations
  • Processed transactions efficiently
  • Managed inventory and coordinated stock replenishment

Education

Airline Student Pilot - Aeronautical Science

Collège Air Richelieu
Longueuil, QC
02-2027

DEC - Business Administration

Collège Montmorency
Laval, QC
01.2023

High School Diploma -

Collège Privé Pasteur
Montreal, QC
06-2020

Skills

  • Fluent speaker of French and English
  • Effective communication skills
  • Teamwork & Collaboration
  • Time Management & Multitasking
  • Proficient in client relations
  • Conflict Resolution
  • Safety & Compliance Awareness
  • Physical fitness
  • Incident reporting

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working

Interests

  • Personal Development and Self-Improvement
  • Aviation Enthusiast
  • Reading


Timeline

Sales Associate

Calvin Klein

Sales Associate

Foot Locker

DEC - Business Administration

Collège Montmorency

Private Security Guard

ArcherGuards

Airline Student Pilot - Aeronautical Science

Collège Air Richelieu

High School Diploma -

Collège Privé Pasteur

ADDITIONAL INFORMATION

  • Certified in First Aid
  • Licensed Security Guard
  • Experience in airport-like, security-sensitive environments
RAYHAN BRUCE