Rayelle Flores

• Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
• Assess and review individual resettlement cases and
• Coordinate travel and departure arrangements for refugees accepted for resettlement.
• Provide the full range of case management services under the CSS program to refugee families referred by the Reception Centre for 12 month after their arrival
• Work closely with Peel Halton Integrated Services Reception Centre to ensure smooth transition of refuges to CSS program
• Conduct needs assessment to identify the immediate and settlement needs and potential barriers for each family member so that service delivery can be tailored to meet client needs.
• Responsible for service planning to develop a settlement plan and identify the internal and external referrals needed to achieve set goals.
• Support clients in the decision making process through information provision and supportive counseling
• Conduct facilitated referrals and linkages to address the needs and barriers identified.
• Responsible for regular follow-ups to check on progress, identify emerging needs, additional services needed, changes to the plan and further linkages and referrals
• Deliver Service Coordination with community partners utilising existing partnership and establish new connections with local service providers to effectively respond to refugees' needs.
• Deliver settlement services additionally assigned to support government assisted refugees at RAP center
• Organize and facilitate information group sessions
• Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues
• Maintain strong working relations with agency programs and partner agencies
• Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.

•Client Care, Maintain clients daily reports, documented progress in treatment plans

•Maintained high level of client confidentiality, following strict guidelines, and recommendations
• Work collaboratively with Care Coordinators to provide high quality care for residents according to the goals and objectives outlined in their care plan
• Support clients in preparing for and attending internal programs and other requirements in their daily schedules
• Provide clients with access to their medications
• Manage client incidences through the use of Non-violent Crisis Intervention/UMAB techniques
• Build rapport with clients by showing interest in their daily lives

• Maintain professional boundaries with clients at all times
Document critical incidences immediately and according to agency guidelines
• Monitor security cameras of the internal and external property of the agency
• Maintain client files in accordance with Correctional Services Canada,
• Follow arrival and discharge procedures for each client
• Facilitate CSC curfew, travel permits, and sign-ins according to policy
• Facilitate new arrivals and discharges
• Input client information into the Pirouette data management system
• Provide secondary clerical and administrative support
• Manage CSC phone lines
• Monitor and record client calls ins for all residents
• Track resident curfews and immediately report breaches
experience dealing with the offender population and individuals with serious mental illness and in conflict with the law
• An ability to understand the use of authority in supervision and to intervene effectively in crisis situations