Raye Webber
Summary
Experienced manager and problem-solver with a passion for fostering teamwork, leading by example, and motivating others. Exceptional customer relations skills and a talent for building strong relationships. Consistently strives to positively impact company success through independent decision-making and sound judgment. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Temporary Classroom Support Personnel
LDCSB- London District Catholic School Board
09.2024 - Current
- Increased student motivation by creating a supportive and inclusive classroom environment.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Managed classroom effectively, ensuring a safe, supportive environment for all students.
- Fostered a supportive classroom atmosphere where questions were encouraged and discussions thrived among peers.
- Established clear expectations and guidelines for behavior, fostering a respectful and supportive atmosphere within the classroom.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Engaged in professional development to learn best practices and improve processes.
Hairstylist
Self Employed
04.2015 - Current
- Assessed customer hair texture, treatment history, and desired outcome to determine services required
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Used social media platforms to promote salon and services.
Regional Sales Representative
Erthcoverings Inc.
01.2014 - 09.2015
- Attended trade shows, conferences and seminars to promote ErthCoverings and develop new business opportunities
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Developed and implemented sales strategies to increase revenue.
- Sold ErthCoverings and served as resource and consultant to customer throughout sales process
- Utilized various sales techniques to develop relationships with customers and drive sales
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Managed projects through effective budgeting, scheduling and complex problem-solving.
- Set up appointments with potential and current customers to promote new products and services.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
Retail Manager
DYNAMITE CLOTHING STORE
01.2009 - 01.2015
- Led and supervised a team of up to 50 plus retail associates, providing clear guidance, training, and support to maintain a high level of customer service and teamwork
- Ensured the store's visual presentation was attractive and customer-friendly, regularly updating merchandise displays and layouts to maximize sales and customer engagement
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained inventory control, optimizing stock levels, minimizing shrinkage, and ensuring product availability to meet customer demands
- Played a pivotal role in the selection, training, and performance evaluation of staff, fostering a culture of continuous improvement and professional growth
- Handled customer inquiries, concerns, and complaints with tact and resolution, maintaining a high level of customer satisfaction
- Implemented company policies and procedures, including opening and closing routines, cash handling, and security protocols
- Monitored and controlled operating costs and expenses, resulting in improved profitability while maintaining operational efficiency
- Collaborated with other department managers and teams to identify cross-selling opportunities and enhance overall customer experience
- Stayed informed about industry trends, customer preferences, and competitors to make informed decisions and recommendations to drive business growth
Customer Service Representative
Service Canada
01.2013 - 01.2013
- Answered incoming calls from clients and provided professional and courteous assistance in a high-volume call center environment
- Addressed a wide range of inquiries, requests, and concerns related to government services, benefits, and programs
- Demonstrated a deep understanding of government policies and procedures to provide accurate and up-to-date information to callers
- Assisted clients in navigating government websites, online applications, and self-service portals
- Resolved issues and complaints efficiently, ensuring a high level of customer satisfaction and problem resolution
- Maintained detailed and accurate records of customer interactions and transactions
- Collaborated with colleagues and supervisors to share information, updates, and best practices for delivering top-notch customer service
- Met or exceeded established call center performance metrics, including call handling times, call quality, and customer satisfaction
- Adhered to all company and government protocols and regulations to maintain data security and confidentiality
- Participated in ongoing training and development programs to stay updated on changing government policies and procedures.
Administrative Assistant
Confidential Private Company
01.2008 - 01.2009
- Greeted and assisted visitors, providing a welcoming and professional first point of contact for the office
- Answered and directed phone calls and emails to the appropriate individuals or departments
- Managed and maintained office supplies and inventory, ensuring a well-organized and efficient workplace
- Handled administrative tasks, such as photocopying, filing, and data entry, with a strong attention to detail
- Scheduled appointments, meetings, and conference calls for staff
- Assisted in preparing and editing documents, reports, and correspondence, maintaining a high standard of accuracy
- Managed and organized office files, records, and documentation to ensure easy access and retrieval
- Assisted in arranging travel and accommodations for team members, including booking flights and accommodations
- Supported the team in organizing and executing events, meetings, and presentations
- Demonstrated strong communication and interpersonal skills while working collaboratively with colleagues and clients.
Education
College Diploma 2 Year Program - Police Foundations
Sheridan College
Brampton, ONDiploma of Hairstyling & Aesthetics - Hairstyling
Pro Image Hair Academy
Barrie, ONSkills
- Team Leadership
- Time Management
- Staff Management
- Program Management
- Program Evaluation
- Teamwork and Collaboration
- Adaptability and Flexibility
- Problem-solving abilities
- Self Motivation
- Complex Problem-Solving
- Verbal and written communication
- Team training and development
Certification
Driving License G class
Clean Criminal Record VSC Check
Volunteer for LDCSB-Chaperone
Type 50 WPM
Social Media & Marketing Knowledge
Languages
English
Native or Bilingual
Timeline
Temporary Classroom Support Personnel
LDCSB- London District Catholic School Board
09.2024 - Current
Hairstylist
Self Employed
04.2015 - Current
Regional Sales Representative
Erthcoverings Inc.
01.2014 - 09.2015
Customer Service Representative
Service Canada
01.2013 - 01.2013
Retail Manager
DYNAMITE CLOTHING STORE
01.2009 - 01.2015
Administrative Assistant
Confidential Private Company
01.2008 - 01.2009
College Diploma 2 Year Program - Police Foundations
Sheridan College
Diploma of Hairstyling & Aesthetics - Hairstyling
Pro Image Hair Academy
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