Raychelle Obra
Edson, AB
Summary
Dynamic hospitality professional with experience at Mountain Pizza & Steak House, excelling in seating coordination and exceptional communication. Proven ability to enhance customer satisfaction by effectively managing expectations and fostering loyalty. Skilled in complaint handling and maintaining a welcoming environment, ensuring a seamless dining experience for all guests. I am also a Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Takeout & Hostess
Mountain Pizza & Steak House
04.2022 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Parkland Composite Highschool
Edson, AB06-2025
Skills
- Exceptional communication
- Complaint handling
- Effective multitasking
- Phone etiquette
- Cleaning and sanitation
- Positive and professional
- Hospitality and accommodation
- Customer service
- Knowledge with child and adult care
- Interactive communication skills
- Strong interpersonal skills
- Routine management
Timeline
Takeout & Hostess
Mountain Pizza & Steak House
04.2022 - Current
High School Diploma -
Parkland Composite Highschool
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