Raychel Mafua
San Bernardino
Summary
Dynamic professional experienced in customer service and operations. Known for strong active listening and staff training abilities, contributing to enhanced team performance and customer engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Unifi Aviations
Ontario
07.2025 - Current
- Facilitated smooth check-in and boarding for passengers, enhancing overall travel experience.
- Ensured luggage met weight distribution requirements, contributing to flight safety and compliance.
- Supported passengers with special needs, ensuring their comfort and accessibility during travel.
- Maintained cleanliness of work station by disposing of trash properly and restocking supplies.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Crossed Utilized Agent
United Ground Express
Ontario
07.2022 - 02.2025
- Utilized company software to manage reservations and ticketing processes accurately.
- Monitored boarding procedures, ensuring adherence to safety protocols and enhancing passenger safety.
- Delivered exceptional customer service through active engagement and effective listening, fostering positive passenger experiences.
- Organized and loaded baggage carts according to airline specifications, optimizing loading efficiency for timely departures.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
Operations Supervisor
GEODIS
Ontario
04.2016 - 01.2021
- Supervised daily warehouse operations to maintain efficient workflows.
- Trained staff on safety protocols and equipment handling procedures.
- Managed payroll processing and tracked attendance records for all warehouse personnel to ensure accurate compensation.
- Monitored daily workflow to ensure timely order completion and maintained accurate transaction records.
- Supervised 25+ employees by assigning tasks, providing training, evaluating performance, resolving issues, and administering corrective actions.
Forklift Operator
CEVA Logistics Inc.
Mira Loma
08.2012 - 03.2015
- Managed inventory through physical counts, identified variances, and reconciled records to maintain accuracy.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Retrieved damaged and recalled products from shelves for proper return or disposal, minimizing safety hazards.
- Operated forklifts to efficiently transport materials within warehouse facilities, ensuring timely deliveries.
Forklift Operator
IDS USA
Mira Loma
10.2010 - 08.2012
- Transported freight and stock between storage areas and production locations to facilitate efficient operations.
- Followed standard work instructions for picking, sorting, staging, and scanning products to ensure accuracy and efficiency.
- Maintained precise inventory records in warehouse management systems to support accurate order fulfillment.
- Conducted routine equipment inspections to identify maintenance needs and ensure reliability.
Education
High School Diploma -
Sierra High School
San Bernardino, CA06-2010
Skills
- Customer assistance
- Multitasking and organization
- Conflict resolution
- Staff training
- Logistics management
- Safety compliance
Certification
- Lean six sigma
- Forklift Operator: Sit down, stand-up reach, turret, EPJ, cherry picker and pacer
- Ramp equipment operator: tug, lektro & belt loader
Timeline
Customer Service Agent
Unifi Aviations
07.2025 - Current
Crossed Utilized Agent
United Ground Express
07.2022 - 02.2025
Operations Supervisor
GEODIS
04.2016 - 01.2021
Forklift Operator
CEVA Logistics Inc.
08.2012 - 03.2015
Forklift Operator
IDS USA
10.2010 - 08.2012
High School Diploma -
Sierra High School